IT Support Associate II, OTS, Ops Tech Solutions; OTS; Fulfillment & Operations

Overview

IT Support Associate II, OTS, Ops Tech Solutions (OTS) — Job  |  Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

What do we offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Dress code is casual at each location (jeans, t-shirts, safety shoes; neon safety vests may be required). Learn more about Amazon in the company materials and shareholder communications.

• Allocate, maintain, and troubleshoot IT equipment used in Amazon Operations facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Engage in continuous learning of new technologies.
• Support customers from multiple buildings in the area, as well as remote customers.
• Move up to 49 lbs and stand/walk for shifts lasting up to 12 hours.
• Travel within your local or regional area to support customers.

• High school or equivalent
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience troubleshooting integrated and interdependent computer systems
• 1+ years of Windows, Mac or Linux operating systems support experience or equivalent

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, visit the accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Los Angeles County applicants: job duties include working safely and cooperatively with others, adhering to standards of excellence under stress, and following all laws and Company policies. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.

The base salary range for this position is listed below. Your Amazon package includes sign-on payments and RSUs. Final compensation is determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription), life insurance, EAP, mental health support, flexible spending accounts, adoption and surrogacy reimbursement, 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at the Amazon jobs site.