Pharmacy Customer Service Associate

Overview

Primary responsibilities include delivering a distinctive and delightful customer experience, handling sales at the register, and assisting the pharmacist under direct supervision with pharmacy-related tasks in accordance with state and federal regulations.

• Model and deliver a distinctive and delightful customer experience.
• Register sales on assigned cash register; provide courteous, fair, friendly, and efficient checkout service.
• Assist the pharmacist, under direct supervision, in the practice of pharmacy; use pharmacy systems to obtain patient and drug information and process prescriptions.

• Customer Experience

• Engage customers by greeting them and offering assistance with products and services; resolve issues to ensure a positive customer experience.
• Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreens service traits.

• Operations

• Provide courteous, friendly, fast, and efficient service.
• Recommend items for sale and suggest trade-up or companion items.
• Register purchases, handle cash and change; process voids, returns, rain checks, refunds, and exchanges; assist customers in locating products.
• Maintain clean, merchandised counters and shelves; take inventory and price merchandise as directed.
• Assist with pharmacy-related duties: enter patient and drug information, fill prescriptions, verify accuracy, check for interactions, and support workflow as directed by Pharmacy Manager, Staff Pharmacist and Store Manager.
• Report prescription errors to the pharmacist on duty; comply with policies related to pharmacy errors and the Quality Improvement Program; adhere to the Pharmacy Code of Conduct.
• Adhere to Good Faith Dispensing policies during dispensing activities.
• Handle telephone calls not requiring the pharmacist’s personal attention.
• Process manual claims for third-party prescription services and perform other clerical duties as assigned.
• Assist and support Pharmacy Department on inventory management activities and maintain knowledge of asset protection; file claims for shortages, overages, order errors, or damaged Rx drugs.
• Ensure compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco).
• Construct and maintain displays; complete resets and revisions as directed.
• Assist with separation of food items and product placement; rotate stock using FIFO; restock items as needed.
• Have working knowledge of store systems and equipment.
• Provide customer service in the photo area (digital passport photos, poster prints, and promotional photo products).
• Own web pickup responsibilities (monitor orders, fulfill items, and deliver orders when ready).
• Assist with exterior and interior maintenance to maintain a clean, neat store condition and appearance.
• Comply with all company policies and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.

• Earns and maintains PTCB certification through designated training or state requirements.
• Attend training and complete PPLs as requested; maintain knowledge in healthcare and pharmacy developments.

• Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
• Willingness to work a flexible schedule, including evenings and weekends.

• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.
• Good math skills for accurate prescription filling (counting, measuring, weighing).
• Good computer skills and knowledge of store inventory control preferred.
• PTCB certification preferred.

We will consider employment of qualified applicants with arrest and conviction records.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation offered will depend on geography, skills, education, experience, and other factors. This role will remain open until filled. To review benefits, please note the benefits information at  If applying on a job board or unable to click the link, copy and paste this URL into your browser:

Salary Range: $18.87 - $21 / Hourly