Principal Product Complaint Analyst

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

As a Principal Product Analyst
, you will lead strategic initiatives that enhance product quality and performance across global markets. You’ll collaborate with a high-performing, cross-functional team to solve complex challenges, applying data-driven insights to identify risks, improve processes, and drive decisions that make a lasting impact on healthcare worldwide.

This role follows a hybrid work model requiring employees to be in our local office at least three days per week.

Relocation assistance is not available for this position at this time.

Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time.

• Consistent, positive influence on the culture of the team, setting an example as a leader of high-quality work, effective communication, dealing with adversity, and solution-oriented thinking.
• Understanding and ensuring compliance to US & OUS regulatory requirements for medical devices for complaint handling and regulatory reporting.
• Participating in the Global Quality Community to lead large, highly impactful projects to improve post-market quality across multiple divisions.
• Utilizing data and analytics to identify areas of risk, opportunities and priorities.
• Coordinating parallel tasks and meetings to drive collaboration of multi-site and multi-functional stakeholders to support project deliverables and timelines.
• Providing and presenting succinct, clear communication to senior leadership on deliverables, timelines and milestones.
• Influencing change and aligning stakeholders to make decisions with limited information.
• Supporting and implementing new Standard Operating Procedures and Work Instructions to improve and/or standardize complaint and regulatory reporting processes.
• Applying systems-thinking to a complex quality system to streamline and identify areas for improvement and identify areas of risk and provide and manage plans for improvement.
• Providing audit support in the frontroom and backroom.
• Effectively identifying and escalating risks, respectfully challenging management and status quo where appropriate, providing recommendations and working to resolve issues.
• Working independently across the organization.
• In all actions, demonstrating a primary commitment to patient safety and product quality by maintaining compliance to the Quality Policy and all other documented quality processes and procedures.
• Traveling as required.

• Bachelor’s degree, preferably in a scientific or technical discipline.
• Minimum of 8+ years of medical device industry experience.
• Demonstrated ability to understand, shift and contribute to changing priorities.
• Competency of Microsoft Office Suite (i.e., Word, Excel, PowerPoint, Visio, etc.).
• Working knowledge and practical implementation of FDA, ISO, MDD regulations within the medical device industry.
• Demonstrated proficiency in project management.
• Travel approximately.

• Corrective Action Preventative Action (CAPA) experience.
• Strong research, communication and presentation skills.
• Effective written and oral communication, technical writing, and editing skills.
• Ability to work independently with minimal direction or supervision.
• SAS, Snowflake or similar querying/analytic software experience.

Minimum Salary: $103,700
Maximum Salary: $197,000

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.