Lead Medical Assistant

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

Provides general medical care under the direction of a licensed provider to patients in an outpatient clinic setting.

Responsibilities

• Perform general front office and back office duties
• Monitor day-to-day clinic operations are running smoothly, including, but not limited to patient flow, wait time, staff schedule, team huddles, assigned staff duties, inventory
• Maintains compliance for equipment by reviewing and tracking expiration dates on all product agreements, service agreements, and warranties
• In collaboration with supervisor assists with establishing effective patient care processes and workflows. Supports policies and procedures that support quality and timely patient care services. Ensures appropriate staff coverage for all areas
• Monitor clinic flow and follow-up by reviewing wait times, appointment availability and that all phone calls are returned in a timely manner
• Work with supervisor and billing company to assist with patient billing inquires
• Assist in training all new medical support staff in both front and back office
• Perform laboratory tests, lab-quality controls, and equipment maintenance according to written instructions
• Coordinate oversight of laboratory with Lab Director, Lab Consultant, and Medical Director as needed
• Perform all drug screening procedures in accordance with established rules and regulations
• Prepare exam rooms; sterilize instruments, equipment, and supplies for procedures
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Leadership & Other Qualifications

• Demonstrates ability to effectively and consistently communicate vision and values throughout all levels of areas of responsibility and organization
• Communicates and models high standards of professional, responsible, accountable and ethical behavior
• Demonstrates daily leadership, in particular an ability to navigate change, identify opportunities for improvement and function as a role model. Actively participates in initiatives to enhance the performance and stature of the organization
• Provides a consistent and meaningful focus on customer service and functions as an effective mentor for staff and providers in the provision of excellent customer service. Functions as an advocate for all patients and their needs
• Promotes and maintains a positive work environment with an open, communicative and collaborative approach that supports staff development, ensures employees’ ability to contribute and supports organizational values of fairness and consistency
• Supports the ongoing development of teamwork by personally demonstrating those values and sharing resources, information and ideas
• Demonstrate the ability to quickly address, mediate, and resolve conflicts during high-stress situations.
• Contributes to the effective functioning of the organization by willingly taking on new assignments as requested and by volunteering for additional assignments as the need arises

Qualifications

Associates degree (A.A.) or equivalent from a two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience. AMT registered and AAMA Certified Medical Assistants are preferred.