Support Coordinator - Santa Clarita Radiology Oncology Clinic Non-Exem

Join to apply for the Support Coordinator - Santa Clarita Radiology Oncology Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union) role at Keck Medicine of USC

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Join to apply for the Support Coordinator - Santa Clarita Radiology Oncology Clinic - Full Time 8 Hour Days (Non-Exempt) (Non-Union) role at Keck Medicine of USC

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The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.

The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling.

Must work with any and every Physician.

The Support Coordinator is responsible for performing front and back office administrative duties in a high performing new Radiation Oncology practice. This position is critical in maintaining an efficient patient flow with providing for an excellent patient experience. This position is responsible for scheduling all new patient visits and follow-up appointments, answers patient phone calls, prepares charts, and patient new consult questionnaires.

In addition, this role will collaborate with other administrative personnel to assist with patient registration, insurance verification, insurance authorization, patient's co-pay collections and checking patients in and out daily. This position must be flexible to cover other satellite clinics as needed and perform other duties as assigned.

Essential Duties

• Clerical Has thorough understanding and expertise in the use of computer systems, e.g. Cerner. Demonstrates accuracy and thoroughness in entering information into computer systems. Processes new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system, providing medical records to physician / multidisciplinary team for review, verifying insurance and obtaining authorization for visits and procedures.
  
  Schedules patient’s evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient’s needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Fulfills other department scheduling functions per department procedures and protocols. Proactively manages clinic schedules, including reviewing master schedule and anticipating requirements and changes based on activity levels to create a well-managed operational flow and positive patient experience.
  
  Coordinates scheduling of diagnostic testing for patients which include but not limited to sending letters of medical necessity. Assists in clinic with clerical and scheduling needs including filing and collection of supporting documentation for billing. Provides phone coverage as needed. Contacts and distributes messages to medical personnel using a variety of electronic messages including text, voice, and email systems. Reads and responds to email throughout the day.
  
  Retrieves and responds to voicemail messages within 24hours per department protocol.
• Patient Customer Service Utilizes courtesy, compassion, kindness and honesty while interacting with…