Consumer Services Supervisor

Organization

North Los Angeles County Regional Center “NLACRC” is a private, non‑profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC is one of the largest regional centers in California and has proudly served the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since
1974. We serve individuals across the lifespan from infants and toddlers, school‑age children, transition‑age youth, to adults and aging adults.

Consumer Services - SCV - Transition/Adult

Receives supervision from Consumer Services Supervisors/Managers.

Provides information, advocacy, and service arrangement for consumers and families.

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non‑traditional office settings to meet our community needs.
• Rotate officer‑of‑the‑day duties with other Service Coordinators; assisting co‑workers with special projects and unique situations; provide case‑coverage as needed; and providing emergency on‑call services when required.

• Bachelor’s Degree in psychology, social work, sociology, or related human services field or in a related field Five years of Regional Center experience
• Or
• Master's degree in psychology, social work, sociology, or related human services field or in a related field Two years of related professional/leadership experience
• Or
• Master’s Degree in an unrelated field Three to five years of related professional/leadership experience
• Three years of professional experience should include service coordination at a Regional Center or related experiences
• Previous experience with mental health/dual diagnosis, crisis intervention, and knowledge of forensic/judicial systems, diversion, probation, etc. highly preferred.
• A valid CDL and transportation, or acceptable substitute, required for this position.

Understanding of family systems and appreciation for person‑centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Service coordination is a community‑based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out‑of‑office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position.

NLACRC offers a variety of health and dental plans.

• Health Insurance – NLACRC pays full cost of coverage for certain medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents.
• Pre‑Tax Flexible Spending Account for eligible health care expenses.
• Pre‑Tax Dependent Care Flexible Spending Account for eligible dependent care expenses.
• No cost…