Escrow Assistant

Overview

Who We Are:

For over 25 years, Pango Group has been one of California's leading independent escrow resources, with a people-first culture. Our partnership with First American reflects a shared commitment to helping clients and employees succeed. We are recognized as a great place to work and value inclusion across all brands and offices.

What We Do:

Enable you to apply your administrative, support and interpersonal skills to your team and our customers as we lead the industry in transforming how residential real estate transactions are completed. We value our culture and seek energetic people who love the details and delivering exceptional customer experiences.

• Assist in the escrow process, including opening orders, inputting closing statement information, preparing documents for closing, handling the complete disbursement and follow-up.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with a variety of technologies to enable escrow transactions and assist customers to ensure a phenomenal customer experience.

• Passion for helping customers while maintaining a professional and positive attitude.
• Excellent verbal and written communication with both internal teams and external customers.
• Problem solver with strong organizational skills, detail oriented, natural curiosity with an eagerness to learn.
• Thrives in a team-focused environment delivering beyond customer expectations.
• Knowledge of MS Office suite and ability to quickly adapt to new software applications and technologies.
• High school diploma or equivalent.
• 2+ years of escrow-related experience preferred.

Note: The following statements apply to candidates who will be working from an unincorporated area within Los Angeles County. First American will consider all qualified applicants, including those with arrest or conviction records, in a manner consistent with applicable state and local laws.

First American intends to conduct a review of an applicant s criminal history in connection with a conditional offer. They reasonably believe that a criminal history may have a direct, adverse and negative relationship with job duties such as handling confidential information, administering or facilitating financial transactions, and meeting customer-imposed criminal history requirements.

By choice, we champion individuality and inclusion. Our People First Culture celebrates diversity, equity and inclusion and fosters an authentic and inclusive workplace for all. You are encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other benefits such as an employee stock purchase plan.