Member Services Officer ; or II-Hybrid

Member Services Officer I (or II)-Hybrid

Join to apply for the Member Services Officer I (or II)-Hybrid role at Logix Federal Credit Union

The Member Services Officer II or MSO II is responsible for providing “wow” level service to both members and co-workers in a call center environment. Through effective listening and thorough knowledge of our products and services, the MSO satisfies our member’s needs and effectively resolves member’s concerns. The MSO personifies our Promise Principles of “Personal”, “Professional” and “Proactive”.

• Achieves established goal for sales and member service rating (NPS) and sales/product goals.
• Directs calls to appropriate personnel as applicable and adheres to the standards of service quality and statistical performance measures during all member interactions.
• Exercises strong verbal and written communication skills to explain Credit Union policies and to resolve member concerns in a professional and personable manner.
• Maintains up-to-date knowledge of all federal regulations related to loans and operations.
• Participates actively in team meetings, contributing to the development of new programs and methods to improve effectiveness of delivery and member service.
• Provides assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services.
• Must consistently report to work on-time, as scheduled and adhere to schedule adherence guidelines.
• Other duties as assigned.

Please note that hours can vary depending on the actual shift. Our contact center is open:

• Weekdays 7 a.m. to 7 p.m. (PT)
• Weekends 9 a.m. to 3 p.m. (PT)

• Preferred 4 year/Bachelors Degree

• Certificates
• Computer Skills
• Language Skills
• Mathematical Skills
• Reasoning Ability
• Other Skills
• Recent financial institution experience as a teller and/or new accounts representative or in a call center role
• A working knowledge of the Microsoft office suite of products Experience in troubleshooting basic smartphone and web browser issues
• A demonstrated aptitude for learning new systems, skills & processes
• A proven ability to work in a fast paced, deadline driven environment
• The ability to multi-task with an attention to detail
• Excellent verbal & written communication skills
• Superior customer service skills

Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

USD $21.27 - USD $31.90 /Hr.

• Entry level

• Full-time

• Other

• Banking