Member Services Officer ; or II -Hybrid

Member Services Officer I (or II) – Hybrid

Join to apply for the Member Services Officer I (or II) – Hybrid role at Logix Federal Credit Union

The Member Services Officer I (or II) is responsible for providing “wow” level service to both members and co‑workers in a call center environment. Through effective listening and thorough knowledge of our products and services, the MSO satisfies member needs and effectively resolves member concerns. The MSO personifies our Promise Principles of “Personal”, “Professional” and “Proactive”.

• Achieve established goal for sales and member service rating (NPS) and sales/product goals.
• Direct calls to appropriate personnel as applicable and adhere to the standards of service quality and statistical performance measures during all member interactions.
• Exercise strong verbal and written communication skills to explain Credit Union policies and to resolve member concerns in a professional and personable manner.
• Maintain up‑to‑date knowledge of all federal regulations related to loans and operations.
• Participate actively in team meetings, contributing to the development of new programs and methods to improve the effectiveness of delivery and member service.
• Provide assistance to members in all areas relating to their financial needs (questions, transaction requests, complaints, etc.), while assisting them in the selection of appropriate products and services.
• Consistently report to work on time, as scheduled, and adhere to schedule adherence guidelines.
• Other duties as assigned.

• Weekdays 7 a.m. to 7 p.m. (PT)
• Weekends 9 a.m. to 3 p.m. (PT)

• Preferred: 4‑year/Bachelor’s Degree
• Certifications
• Computer skills
• Language skills:
  Ability to read and comprehend simple instructions, short correspondence, and memos;
  Ability to write simple correspondence;
  Ability to effectively present information in one‑on‑one and small group situations.
• Mathematical skills:
  Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals;
  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning ability:
  Ability to apply common sense understanding to carry out detailed but uncomplicated written or oral instructions;
  Ability to deal with problems involving a few concrete variables in standardized situations.
• Recent financial institution experience as a teller and/or new accounts representative or in a call center role.
• Working knowledge of the Microsoft Office suite of products;
  Experience in troubleshooting basic smartphone and web browser issues.
• Demonstrated aptitude for learning new systems, skills, and processes.
• Proven ability to work in a fast‑paced, deadline‑driven environment.
• Ability to multi‑task with an attention to detail.
• Excellent verbal and written communication skills.
• Superior customer service skills.

Disclaimer
Logix Federal Credit Union is an equal opportunity employer that does not discriminate in employment opportunities or practices on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, protected veteran or disability status, or any other status protected by law.

Pay Range
USD $21.27 - USD $31.90 /hr.