Customer Service Account Manager

Tax Services company is looking to hire (6) Customer Service Representative's/Account Managers

** Company is looking for individuals who come from a corporate work environment*
* ** Previous experience working in a tax office or similar is a plus but NOT required*
* -Monday - Friday 8am to 4pm/4:30pm

Key Responsibilities:

-Assisting with document submissions, processing invoices and payments, and ensuring smooth scheduling and follow-up
-Answer and manage incoming phone calls in a professional and courteous manner
-Respond promptly to client emails and inquiries
-Guide clients through the process of uploading documents via Tax Dome
-Follow up with clients regarding missing information, outstanding documents, and general questions
-Coordinate, book, and reschedule client appointments as needed
-Prepare and send client invoices, accept payments, and upload corresponding receipts
-Maintain accurate and organized records of client interactions, transactions, and updates in our system
-Provide exceptional customer service to ensure a positive client experience

Required Qualifications:

-Strong communication and interpersonal skills
-Excellent organizational skills with the ability to multi-task effectively in a fast-paced environment
-Proficiency with email communication and online platforms (experience with Tax Dome or similar systems is a plus but NOT required)
-Basic understanding of invoicing and payment processing
-High attention to detail and ability to manage multiple priorities simultaneously
-Previous experience in customer service, administrative support, or a client-facing role preferred

For immediate consideration apply for role and call the Apple One Downtown Los Angeles office and ask for Azuri Ross

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://(Use the "Apply for this Job" box below). Your Rights
6.12.pdf

The pay transparency policy is available here:
https://.pdf

For temporary assignments lasting 13 weeks or longer, Apple One is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

Apple One participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
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- We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.