Office Manager

Overview

Join Our Growing Team at New U Therapy Center & Family Services!

New U Therapy Center & Family Services is a well-established multidisciplinary mental health practice located in Valencia. We are passionate about providing high-quality care to our local community and are seeking dedicated and motivated Associate Psychotherapists to join our growing team.

We are seeking a highly organized, detail-oriented, and service-driven Office Manager to join our Torrance office. We are passionate about providing high-quality care to our community, and this role is essential in ensuring smooth daily operations, strong communication, and an exceptional patient and staff experience.

Why Join Us?

• A Well-Established Local Practice:
  Be part of a respected mental health organization with a strong reputation for quality care and community impact
• Supportive & Collaborative Environment:
  Work closely with clinicians, staff, and leadership in a team-oriented setting that values communication and support
• Meaningful Impact:
  Play a key role in supporting clinicians and enhancing the patient experience through efficient, organized office operations
• Stability & Growth:
  Be part of a growing organization offering long-term stability and opportunities for professional development and career advancement

Scheduling and Appointment Coordination

• Manage scheduling for new and follow-up appointments, maintain accurate clinician calendars, and promptly adjust schedules for cancellations, rescheduling, or new patient needs

Patient and Insurance Management

• Verify and maintain accurate patient insurance information, confirm eligibility and authorizations, and clearly communicate financial responsibilities to patients or guarantors

Documentation and Compliance

• Review patient intake forms for completeness and compliance, maintain accurate records in the EHR system, and coordinate patient record requests in accordance with regulations

Patient Communication and Customer Service

• Serve as a primary point of contact for patients, responding to inquiries via phone, email, and in person, addressing concerns professionally, and ensuring a welcoming front-desk experience

Record Keeping and Financial Support

• Collaborate with billing to apply and reconcile daily copay charges and support accurate financial documentation

Email and Mail Management

• Process administrative emails, mail, and patient record requests promptly, ensuring accurate same-day routing to appropriate departments or providers

Office Maintenance and Operations

• Maintain a clean, organized, and welcoming office environment; coordinate maintenance, repairs, and office supplies; and ensure safety and cleanliness standards are met

Building, Equipment, and Inventory Management

• Monitor office equipment and security, manage inventory and ordering of supplies, and track expiration dates to ensure uninterrupted operations

Office Scheduling and Budget Support

• Coordinate room schedules for clinicians and staff, and work with finance to track office expenses, inventory, and budget usage

Staff Coordination and Office Culture

• Act as a liaison between clinicians, staff, and patients, support communication of policies and updates, and assist with team-building activities and office events in collaboration with HR and Marketing

Administrative and Front Desk Support

• Provide general administrative and front desk support, including patient check-ins, paperwork preparation, and assistance with non-clinical tasks

• Must have experience in healthcare office management
• Must have experience in scheduling
• Must have experience in eligibility checking and verifying insurances
• Must be tech savvy, with experience learning and using new technologies, software, and systems, and the ability to troubleshoot basic technical issues and adapt to new tools and platforms

• 100% Health Insurance and 75% Dental and Vision Insurance for employee coverage only
• Company Life Insurance Coverage
• 401K with up to 3% matching to help secure your financial future
• Paid two weeks vacation and 40 hours sick time to promote work-life balance
• Six paid holidays per year
• A collaborative, team-oriented work culture that fosters…