Software Engineer; Full Stack

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The engineering organization is a dynamic group of builders, thinkers, and problem‑solvers dedicated to delivering scalable, AI‑powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.

• Build high-quality, clean, scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit testing, etc.)
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
• Collaborate with product managers to translate requirements into well‑architected solutions, owning features from design through delivery
• Work on flow designer, which lets you build low‑code automation experiences that power workflows across the Service Now platform.
• 60% Front End (JavaScript, React and Angular) and 40% Back End Development (Java)
• Integrate automated testing into development workflows to ensure consistent quality across releases.
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects
• Be a mentor for colleagues and help promote knowledge‑sharing
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
• Promote a culture of engineering craftsmanship, knowledge‑sharing, and thoughtful quality practices across the team.

• Experience with data structures, algorithms, object‑oriented design, design patterns, and performance/scale considerations
• Experience working with relational databases including development, troubleshooting and performance optimization.
• Experience with multiple technology stacks:
  Cloud Dev, Platforms, Web Dev, Frameworks or service–oriented architecture
• Passion for JavaScript and the Web as a platform, reusability, and componentization
• Experience with any of the modern UI frameworks like React or Vue
• Analytical and design skills
• Working knowledge and ability to use tools to assist with daily tasks (IDE, debugger, build tools, source control, AI productivity tools, profilers, system administration/Unix tools)
• Ability to manage projects with material technical risk at a team level
• Familiarity with Git Hub branching and troubleshooting Jenkins builds
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry.
• Experience in using AI Productivity tools such as Windsurf, Cursor, etc is a plus or nice to have.
• 6+ years of experience with Java, JavaScript or a similar OO language
• Experience with modern front‑end frameworks such as Angular, React, or Vue.
• Familiarity with automated testing frameworks (e.g., JUnit,…