Case Manager

# Case Manager Corporate Headquarters - Santa Clara, CA 95054## Description
** ABOUT LIFEMOVES
** Life Moves is the largest and most effective provider of housing and services for neighbors  experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by  providing interim housing, supportive services, and building collaborative partnerships. With 40  programs , Life Moves gives our neighbors experiencing homelessness a temporary place to call  home while providing intensive, customized case management through site-based programs and  community outreach.
** POSITION PURPOSE
** Life Moves | Palo Alto is a new program and once implemented will provide interim supportive  housing in Palo Alto 24 family units and 64 individual units. During their stay, clients participate in  holistic services tailored to each household’s unique needs and goals. Clients receive support to  build self-sufficiency and return to housing stability, including but not limited to accommodations,  meals, laundry, case management, and therapy.

The team supports clients with housing,  employment, benefits, physical and behavioral health through case management, workshops, and  connection to specialized resources. At this time the program will be operating out of a hotel and  will move into the Palo Alto space when it is completed. As this is a new program, the role includes  supporting program start-up, helping create essential documents and processes, and adapting to  evolving needs as operations develop.  

The Palo Alto Case Manager Interim Supportive Housing (ISH) Case Manager (CM) reports to the  site Program Director and provides case management, supports daily site operations, maintains a  safe and welcoming environment, monitors the site, responds to client needs, and supports client  check-ins, group activities, and overall site coordination. The position plays a key role in supporting  people moving toward safe, stable housing and greater self-sufficiency.

They provides case  management services, life skills support, and resource connections and work in partnership with  clients to set goals, celebrate progress, and overcome challenges. Using a trauma-informed and  strengths-based approach, this position builds trust and respect, making sure clients feel heard,  valued, and supported throughout their journey.  Key responsibilities include supporting clients by connecting them to services, building support  networks, facilitating groups and activities, advocating for equitable access, and providing crisis  intervention when needed.

Beyond working directly with clients, this role may help to improve the overall program by sharing ideas, identifying service gaps, and helping strengthen community  relationships. This role maintains clear documentation, contributes to program planning and  reporting, and models professional, ethical behavior and works closely with their teammates to  provide high-quality, coordinated care. Through their efforts, staff empower clients to grow their  strengths, reach their goals, and build a better future.
** ESSENTIAL JOB RESPONSIBILITIES
** Develop and maintain individualized case plans focused on housing, employment,  benefits, and personal well-being.
Assist clients in securing housing, preparing for employment, and enrolling in public  benefits programs (e.g., Cal Fresh, GA, CAPI).
Support clients in developing life skills such as budgeting, time management, and daily  living.
Connect clients to healthcare, behavioral health, and community resources; coordinate  appointments and transportation as needed.
Provide advocacy, mediation, and conflict resolution between clients and external  partners such as landlords or service providers.
Maintain accurate and timely documentation in HMIS and agency databases, including  progress notes and outcomes.
Build and sustain strong partnerships with community agencies, government entities,  and resource networks.
Serve as a liaison between Life Moves and community stakeholders to enhance  collaboration and promote trauma-informed care.
Provide crisis intervention and de-escalation support while ensuring safety and client- …