Global Security Operations Center Manager; GSOC Manager

Position: Global Security Operations Center Manager (GSOC Manager)
Company Overview:

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Allied Universal is hiring an Global Security Operations Center Manager (GSOC). The Global Security Operations Center (GSOC) Manager plays a vital role within the Physical Security and Safety team, ensuring the maintenance of a safe and secure environment for employees, contractors, visitors, and guests. The Global Security Operations Center (GSOC) Manager will lead and oversee a shift-based team, provide strategic program oversight, policy and procedure development, as well as perform technical and project management.

Why Join Allied Universal?

* Career Growth:
Opportunities to advance within a global leader in security services

* Impactful Work:
Play a vital role in protecting people, property, and businesses

* Supportive Team:
Work with caring professionals dedicated to safety and excellence

RESPONSIBILITIES:

Those duties necessary to meet the minimum requirements of the position. To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

* Operational oversight for the Global Security Operations Center (GSOC) program and partner with client leadership on overall program management

* Assist with developing, implementing, administering, monitoring, and improving GSOC training, work instructions, and protocols

* Develop and update operating procedures and guidance documents

* Selection and placement of Analysts; professional development, implement positive as well as disciplinary action as appropriate; develop and implement performance improvement plans

* Supervise the maintenance of a GSOC knowledge management tool to ensure work resources remain accurate and readily available for Operators

* Act as the first-line supervisor in the GSOC, providing leadership, supervision, and oversight over all operations

* Assist with the daily schedule for GSOC personnel, Coordinate coverage for team absences

* Responsible for quality control of all GSOC products and reports

* Maintain situational awareness of events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally; escalate to client stakeholders as necessary

* Participate in Quarterly Business Reviews; provide expert-level recommendations regarding staffing levels and requirements as they relate to business costs and company profit margins

* Receive, evaluate, and disseminate information and reports from security personnel, managers, suppliers, reporting parties, etc.

* Support and mentor junior personnel to enhance proficiency with company resources, processes, and procedures

* Draft and send emergency mass notifications and other crisis communications

* Create concise, factual reports for distribution to client representatives, company management, and external stakeholders

* Support the travel security program by monitoring associate travel and be prepared to account for them during events of concern or elevated risk

* Partner with internal security, facilities, real estate, enterprise resiliency, and business continuity teams during business-impacting incidents or events

* Receive, evaluate, and disseminate incoming information and reports from company security personnel, security officers in the field, company employees, suppliers, reporting parties, and local agencies

* Develop concise, fact-based incident reports for distribution to various partners

* Represent the company in handling employee or customer complaints, implement resolution to employee grievances or performance deficiencies

QUALIFICATIONS (MUST HAVE):

* Formal Education, Licenses, and Certifications

Required:

* Must possess one of the following:

o Bachelor's degree in Criminal Justice, Emergency Management, IT, Communications or a related field of study

o Associates Degree in Criminal Justice, Emergency Management, IT, Communications with a minimum of five (5) years of work experience in a Global Security Operations Center role

o High School diploma or equivalent with a minimum of seven (7) years of work experience in a Global Security Operations Center role

Type and Length of Specific Experience

Required:

* Minimum of five (5) years of experience in corporate security management or a similar role

* Minimum of three (3) years of experience of Global Security Operations Center (GSOC) experience with a focus on intelligence assessments, brand protection, and travel security

* Experience working with Everbridge Suite, Dataminr, NC4, or other similar AI-based platforms for risk management

Knowledge and

Skills Required:

*…