Sales Support Manager, Senior

Overview

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who We Are In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

The Team Inside Sales - The Inside Sales team is dedicated to nurturing and expanding our customer base through proactive engagement and strategic sales initiatives. We collaborate closely with field sales, channel partners, and marketing to drive revenue growth and ensure customer success from the initial contact through the entire sales lifecycle. Our team is focused on building strong relationships, understanding customer needs, and delivering tailored solutions that highlight the value of our cybersecurity offerings.

The Renewals Sales Support Manager will lead the Renewals Sales Support Specialists (RSS) overseeing the daily creation of subscription & support renewal quotes across North America. This role is responsible for collaborating with inside/field sales teams on renewal quoting strategies, aligning with distributors/channel partners and internal stakeholders to improve the renewal quoting process, and supporting key initiatives to drive on time renewals and customer retention.

This leader will continue to evolve the impact of the team and play a key role in developing ongoing relationships with our distributor community.

• Lead, coach, and develop a team of Renewals Sales Support Specialists to achieve performance targets and professional growth.
• Collaborate with channel partners, distributors, and sales teams to provide accurate and timely quotes for maintenance and subscription renewals.
• Identify root causes of quoting issues, communicate findings to the broader renewals organization, and work with cross-functional teams to implement solutions.
• Develop and maintain KPIs to measure business success, including reporting on quote volumes, turnaround times, and the effectiveness of distribution quoting.
• Serve as a primary escalation point for the team and distributors, resolving issues related to quoting delays and system challenges.
• Validate and confirm the accuracy of all supporting data for quotes, resolving any discrepancies to ensure data integrity in SAP and
• Closely collaborate with distributors, channel partners, and IT to proactively communicate and drive renewal quoting changes, pricing updates, and enablement.
• Drive and execute follow-up communications with distributors and sales teams on long-tail renewals to increase on-time renewal rates.

• Required Qualifications
• Bachelor's degree or equivalent experience.
• 3-5 years of experience leading, coaching, and developing people in a sales or sales support function.
• Direct experience in renewals management, quoting, or a related sales operations role.
• Proficiency with  or a similar CRM.

• Preferred Qualifications
• Experience working in a fast-paced, deadline-driven environment as a change advocate.
• Demonstrated high attention to detail with proven organization and administration skills.
• Excellent verbal and written communication skills, with an ability to present information clearly…