Senior Solution Sales Executive - Operational Technology

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Solution Sales Executive will oversee market success of Service Now’s Operational Technology, Industrial Connected Workforce Solution. Our Operational Technology (OT) products are built on our Service Now AI Platform and create a single source of truth and action for operating teams to ensure industrial processes execute consistently and continuously improve.

The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/activities can vary by solution area given coverage capacity.

• Support territory strategy and planning to improve vertical agreement, account use case targeting and execution, related to OT/Industrial Connected Workflow sales pursuits.
• Provide input to Core Account Executive (AE) during the account planning process based on territory strategy and recommendation.
• Ensure recommendation to territory strategy and account planning ış aligned with Service Now’s Value principles.
• Support customers to envision the value of industrial digital transformation for the daily activities of operating teams and support development of strategy by partnering with rest of account team, customer and partners.
• Interlock with Solution Consultants (SC) & Specialist OT SC on Capability Roadmap for feedback and agreement and team based on engagement model.
• Coach Account Teams and peer extrater specialist teams with foundational specialty solution area knowledge to identify specialty solution opportunities and help manage the sales cycle.
• Customize the time allocation of responsibilities to the needs of the territory and account team and celebrate successes.
• Champion diversity and belonging to contribute to an open and inclusive environment.

• Experience in leveraging or critically thinking about how to transform daily work of industrial production operations with workflows, automation, and other digital solutions. This may include integration with other industrial and/or security solutions.
• Understanding of Operational Excellence processes in an Industrial environment.
• Experience influencing industrial buyers across decentralized decision‑making and establishing a circle of influence.
• 7+ years knowledge on return on investment of specialty solutions area to lead solution win.
• Experience as an AE, or in alternative solution sales/customer service role.
• Understanding of business sales processes and buying behavior, particularly in industrial environments like manufacturing, life sciences, energy and utilities, or transportation/logistics.
• Travel required:
  
  30‑50%.

For positions in this location, we offer a base pay of $123,300 – $203,450, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color,…