Senior Client Advisor - Valley

Overview

CELINE is a fast-growing French leather-goods couture house within the LVMH group. We strive to become one of the most iconic luxury brands worldwide. We are seeking enthusiastic, passionate, and agile individuals who are eager to evolve in a demanding environment.

YOUR WORK ENVIRONMENT As a Senior Client Advisor, this position is an ambassador of the brand, ensuring that every client is treated according to CELINE standards. Senior Client Advisors strive to understand clients’ needs and guide them across all brand categories. This role models the team and proactively supports store management in establishing a client-centric mentality.

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
• Welcome every client and enhance their experience, advise clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, using available tools to develop existing clients and recruit new clients, building long-term relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team player, participate in all activities contributing to the store’s overall objectives
• Respect CELINE brand standards in grooming and behavior
• Assist management in daily operations: floor management, stock operations, and opening/closing duties
• Support the Store Manager in developing the team through mentoring and/or buddy systems and the integration of newcomers
• Demonstrate a detailed understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on store needs, additional responsibilities could include stock and store operations, visual merchandising, and after-sales tasks

Education:

• Business School, University or “equivalent experience”

Experience:

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Computer literate; able to learn and use various software packages

Competencies:

• Action oriented; results driven
• Strong client service orientation
• Social perceptiveness
• Problem-solver
• Strong verbal and written communication skills
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs including evenings, weekends and holidays

Languages:

Foreign languages a plus

Workplace: 2855 Stevens Creek Blvd Ste 1203, Santa Clara, CA 95050

Potential starting date: ASAP

CELINE is an equal opportunity employer. We offer an inclusive environment of mutual respect where we welcome diversity and all employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

We recruit and recognize all types of talent and singularities.

The compensation for this position ranges from $22-$26 hourly, with a rate based on candidate’s relevant skills and experience. A comprehensive benefits package includes medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution. We offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodation to participate in the application or interview process and to perform key job functions as required by law.