Assistant Manager – KKD Santa Clara – Mission College; Santa Clara, CA

Pay Range: $20.00 – $26.00

Listed wages are based on company-wide ranges. Actual earnings will vary based on factors such as: restaurant brand, experience, education, geography, applicable minimum wage, unit volume(s), hours worked & potential overtime pay.

Overview of Position:

The role aims to exceed customer expectations, foster teamwork, develop staff abilities, and achieve financial objectives for the assigned location. The long-term objective is to develop skills towards becoming a General Manager.

Principal Duties and Responsibilities:

Customer Service

• Serve as a role model for customer-first behaviors according to company standards
• Build a team of customer-focused employees through coaching and measurement
• Handle difficult customer situations professionally
• Address customer complaints/concerns
• Respond to customer inquiries promptly
• Ensure all products meet Krispy Kreme quality standards

Sales

• Direct and manage store sales efforts, including Hot Light times, DSD promotions, retail sales, fundraising, up-selling, and route sales
• Work with the General Manager to achieve business plan objectives and profitability as set forth in the store operating plan

Production

• Implement procedures to maximize efficiencies and control variances in daily production
• Understand and implement store quality control procedures
• Coordinate production schedules to meet customer demands
• Inspect and troubleshoot production or equipment problems

Safety and Sanitation

• Promote store safety and maintain high sanitation levels

Equipment

• Oversee proper upkeep of store facility and equipment

Personnel

• Assist the General Manager in recruiting, hiring, training, and dispute resolution
• Supervise all shift personnel
• Foster teamwork and employee development
• Communicate and enforce all store policies and standards

Accounting

• Assist General Manager in managing income and expense budgets
• Complete required corporate reporting documentation
• Manage company resources responsibly, including inventory control

Leadership

• Communicate and model company standards and policies
• Implement directives from management effectively
• Maintain store organization to promote efficient operations

Essential Skills and Experience:

• High school diploma required
• Experience in sales, management, production, and customer service
• Strong communication, organizational, and leadership skills
• Self-motivation, creativity, and adaptability
• Basic computer knowledge
• Completion of Krispy Kreme Management 101 training
• Must meet Krispy Kreme driving standards
• Pass a pre-employment drug screen and background check

Nonessential Skills and Experience:

• Post-secondary education strongly preferred

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activity:

• Carrying
• Standing
• Writing
• Bending
• Stooping
• Grasping
• Twisting
• Sitting
• Filing documents
• Walking
• Driving
• Sweeping
• Lifting
• Pushing/pulling
• Using telephone and fax machines
• Communicating with customers and co-workers

Physical Requirements:

• Lifting up to 75 pounds occasionally
• Physical activity is sporadic
• Involves periodic travel

Working Conditions:

• The worker is subject to inside and outside environmental conditions.