Sales Lead, Retail, Retail Sales

Full-Time Sales Lead - Soma

Location:

2855 Stevens Creek Blvd, Ste 2429, Santa Clara, CA

Wage Range: $19.20 to $24.00 per hour

The Associate Lead is primarily responsible for supporting management in general operations of the store to ensure a great customer experience and maximum profitability. Performs various sales and register transactions.

• Promotes customer service by ensuring associates greet and assist customers; responds to inquiries and complaints professionally and timely.
• Performs basic operations activities including cash handling and reporting, price changes, merchandise handling, and open and closing duties; reviews time sheets and other payroll documentation for accuracy and submits as appropriate.
• Monitors associate sales activities and productivity; acknowledges and communicates performance to associates; motivates and trains associates to achieve full.
• Maintains awareness of customers to increase service levels and reduce security risks; remains current on operational policies regarding payment, exchanges, and security practices.
• Maintains knowledge of current sales and promotions; presents and displays merchandise in accordance with current promotions and standards.
• Supports and administers receipt and dispatch of inventory and supplies according to company policy.
• Supervises associates engaged in sales, inventory receipt, reconciling cash receipts, or performing services for customers.
• Prepares weekly schedules to ensure proper floor coverage within fiscal guidelines.
• Model sales expectations by utilizing various techniques and communicating product knowledge; recommends merchandise based on customer needs.
• Builds and maintains a solid customer follow‑through through clienteling and wardrobe management.
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management.
• Participates in and facilitates visual directives including monthly store sets and merchandise replenishment.
• Assists in the development of store associates; interprets Key Performance Indicator reports and delivers coaching; provides feedback to Store Manager for associate performance appraisals and evaluations.
• Other duties as assigned.

• Culture:
  Living the Chic s FAS Values and Guiding Principles by demonstrating Customer Focus, Instilling Trust, Driving Engagement and Delivering Results with High Performance.
• Manages Complexity:
  Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Plans and Aligns:
  Planning and prioritizing work to meet commitments aligned with organizational goals.
• Organizational Savvy:
  Maneuvering comfortably through complex policy, process, and people‑related organizational dynamics.
• Courage:
  Stepping up to address difficult issues and speak up.

• High School diploma or equivalent.
• Must be 18 years old or older.
• Minimum 2 years prior retail or sales management experience preferred.
• Excellent communication, verbal, and written skills.
• Able to travel to stores throughout the district.
• Excellent customer service skills.
• Knowledge of administrative aspects of store operations.
• Ability to work a flexible schedule, including nights, weekends, and holidays.
• Regular attendance essential for adequate coverage.
• Ability to lift and carry 50 pounds, hand/fold merchandise, climb, reach, push/pull as required.

This position may be found in multiple brands. Some duties may vary from brand to brand.

Chico’s FAS, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, childbirth and related medical conditions, lactation, genetic information, gender, sexual orientation, gender identity or expression, military service, veteran status, or any other category protected under federal, state, or local law.