Boutique Coordinator, Valley

OVERVIEW

The Boutique Coordinator is considered a support function to the entire store. From operations to sales, this role acts as the “glue” and Jack/Jill of all trades. Under the leadership and guidance of Management, the Boutique Coordinator works closely with management and Client Advisors to provide administrative support, complete boutique operational tasks, and support the sales team to achieve goals. This person must love a diverse scope of role and have an “all hands on deck” mentality.

CUSTOMER SERVICE

• Assist and support client advisors throughout the selling ceremony inclusive of retrieving and returning stock and point-of-sale entry.
• Must be able to act as an intermediary between guests and their assigned client advisors, greeting them in a timely manner and speaking to them professionally and enthusiastically. This includes all mediums such as in-person, via telephone conversations, text messaging and emails.
• Fluency in tools used to create a positive interaction for a client, including Loubilink (internal app for clienteling), OMS, Salesforce, Booxi (online appointment system) and Loubi You (special orders program).

FRONT-OF-HOUSE

• Partners with management to ensure visual standards are well maintained throughout the day and photos are provided to the Visual Merchandising team when necessary.
• Communicate with the sales and management team to provide a consistently fresh and full display of new product deliveries, as well as replenishment of floor samples that are sold throughout the day.
• Maintains waitlist and pre-order logs.
• Responsible for all cash desk operations, including the ability to properly handle large sums of cash as well as clearly communicating all return policy stipulations.

BACK-OF-HOUSE

• Responsible for ensuring that the boutique is adequately stocked for business operations through the monitoring and ordering of office, shipping, and company supplies.
• Work with management and stock team to ensure that the aftercare experience is operating efficiently. Proficiency with Salesforce required so that care and repair cases are opened in a timely manner and if applicable, spare parts orders are submitted to corporate partners.
• Assist all operational functions of the boutique, taking direction from the management team to support in any myriad of operational tasks such as: waitlist management, data entry, stock level inquiries and general boutique cleaning and organization.
• Assist the back-of-house stock team with the systematic processing and unpacking of new product deliveries, rebalances, inter-boutique transfers, and customer returns.
• Assist in general maintenance and organization of the stockroom.
• Has awareness of what product is coming in for the week and help prep the stockroom.
• Understands and adhere to all operations policies and procedures.

NOTE The Boutique Coordinator is not a commission eligible role.

• 0-2 years of experience in Luxury sales or similar role.
• Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
• Must be able to perform the physical elements of the job, including carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, may vary, but applicants should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time.
  
  The essential functions are to be performed satisfactorily and reasonable accommodations will be made to enable a person with a disability to perform them, absent undue hardship.
• Ideal candidate has work experience in a medium-sized multinational company or luxury business.
• Additional language fluency is a plus.
• Adheres to company policy and confidentiality.
• Strong knowledge of computer systems/programs.
• Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
• Exudes a no-task-is-too-big-or-too-small attitude with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
• Versatile; embraces change and is consistently able to develop and adapt to the needs…