Store Support, Customer Service Rep

Overview

The Home Depot provided pay range. This range is provided by The Home Depot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $20.50/hr - $22.50/hr

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Support non-sales functions including order fulfillment, customer assistance, and administrative services.
• Assist customers in the lot and direct customers to store departments or merchandise.
• Answer customer questions on product order status and assist with program compliance.
• Coordinate with associates, vendors, and carriers to ensure efficient operations.
• Maintain integrity, time management, and attention to detail in daily tasks.

• Ability to work cooperatively with others and operate with minimal supervision.
• Proven time management skills and a high level of integrity.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Consumer Services
• Industries:
  Consumer Services