Communications Operations Specialist

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Job Description # Communications Operations Specialist

* Location:

Santa Clara, CA or Remote USA
* Duration: 12 Months
* Own and deliver weekly, monthly, and quarterly communications performance reports to leadership, key stakeholders, and the wider team.
* Manage our suite of media analysis and monitoring tools, ensuring data integrity and serving as the team's subject matter expert.
* Track, analyze, and report on key performance indicators including Share of Voice (SOV), message pull-through, sentiment, key media placements, and executive visibility.
* Create compelling, visually-driven presentations and dashboards that transform raw metrics into a clear and powerful story of the team's impact and value.
* Collaborate with regional and functional communications leads to ensure consistent metric tracking and reporting across all team activities and campaigns.
* 5 - 7 years of proven experience in media metrics and reporting within a corporate PR organization or PR agency setting.
* Proficiency in G-Suite, Cision PR Newswire, and other media monitoring tools.
* Strong analytical skills and the ability to interpret and present complex data effectively.
* Excellent written and verbal communication skills.
* Detail-oriented and capable of managing multiple projects simultaneously.
* Familiarity with emerging trends and best practices in media analytics and monitoring.
* Work closely with internal teams to ensure accurate and timely distribution of media reports and insights.
* Contribute to the development and enhancement of media monitoring strategies and processes.
* Collaborate with external agencies to understand media metrics and develop strategies to achieve communication goals.
* Utilize media monitoring tools to track and analyze media coverage and sentiment.
* Gather and analyze media metrics, including reach, impressions, and engagement across various channels.
* Collaborate with the communications team to develop comprehensive reports that provide insights into media performance and impact.
* Maintain a strong understanding of media coverage and industry trends to inform strategic communication efforts.
* Manage and optimize media data using G-Suite, Cision Brandwatch, PR Newswire, and other relevant platforms.
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