Operations Manager

Overview

CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.

The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer—ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to office logistics.

Title: Operations Manager

Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote.

Schedule Type: Full-time. Exempt. Occasional evenings and weekends required

Reporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations Coordinator

Requirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required)

Duties & Responsibilities

• Leadership & Supervision
  • Lead and supervise Operations staff; provide oversight to other teams in managers' absence
  • Represent the Executive Director internally and externally when delegated
  • Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables
  • Cultivate and maintain relationships with community leaders, board, donors, and vendors
• Operations Management
  • Ensure smooth day-to-day functioning of the organization and facility
  • Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations
  • Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security
  • Ensure adequate operational staffing for office and events; manage vendor contracts and records
  • Monitor compliance with laws and organizational policies; resolve potential issues proactively
  • Lead adoption of new technologies, systems, and processes; maintain operational calendar
  • Participate in statewide Operations Committee to align shared processes
• Organizational Effectiveness
  • Efficiently manage departmental workflows and optimize inter-departmental communication
  • Improve reporting, workflows, inter-departmental communication, and planning systems
  • Partner with leadership to develop processes and drive organizational culture shifts
  • Oversee staff training budgets, professional development goals, and annual planning sessions
  • Anticipate and resolve organizational challenges; implement scalable controls across functions
• Financial
  • Develop and manage annual and departmental budgets with ED, Treasurer, and managers
  • Oversee daily financial management, reporting, reserves, accounts, and expense processing
  • Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsor ships
  • Manage banking relationships; implement cost-saving measures and optimize resources
• Human Resources
  • Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law
  • Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies
  • Collaborate statewide on HR initiatives to enhance engagement and culture
• Information Technology
  • Direct IT systems and infrastructure, and manage relationships and projects with technology vendors
  • Ensure cybersecurity, manage hardware/software upgrades, and integrate emerging tools (including responsible AI)
• Marketing & Reporting
  • Partner with ED and Communications Manager on marketing strategies
  • Manage production and final review of internal and external reports
• Administration
  • Support organization-wide planning, communications, and program delivery
  • Coordinate logistics for staff, management, and board meetings; annual convenings; and events

Note:

Other duties as assigned, dependent on organizational…