Operations Manager - Santa Clara University

Operations Manager – Santa Clara University

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Salary: $135,000 – $140,000 per year

Company Overview

Our Passion is Food! At Bon Appetit Management Company we are committed to great food and outstanding service. We do not rely on standardized recipes or central commissaries; instead, chefs and managers stay abreast of culinary trends and bring cutting‑edge food into our cafes.

Job Summary

At the direction of the RVP, the Operations Manager provides support in planning, evaluating, implementing, and reporting on departmental operations for a large multi‑unit account at Santa Clara University, covering breakfast, lunch, dinner, after‑hours service, catering, and athletic concessions. The role includes oversight of 20 managers and 130+ union employees and is primarily Monday–Friday with some evenings and weekends.

• Leads and supports departmental operations, including planning, directing, evaluating, and supervising assigned units and management staff.
• Provides fiscal oversight, prepares financial reports, and drives cost‑control initiatives for labor and materials.
• Contributes to the development of short‑ and long‑term departmental goals and integrated strategic plans.
• Advise on university‑wide programs, initiatives, and policy development affecting the company.
• Coordinate cross‑departmental activities at the direction of the RVP to ensure operational alignment.
• Monitor processes, compliance, and internal controls; provide reporting and improvement recommendations.
• Stay current on industry developments and participate in professional development.
• Serve on committees and user groups as requested.

• Four‑year college degree.
• Five to ten years of progressive POM management and leadership experience with proven cost‑containment results in a large, complex organization.
• Experience in a college or university facility required.
• Strong leadership, communication, and planning skills with the ability to understand interconnected operating units.
• Strong business acumen and interpersonal skills with a high customer‑service focus.
• Public speaking ability.
• Ability to multi‑task, set priorities, and remain organized in a fast‑paced environment.
• Demonstrates initiative, responsibility, flexibility, and leadership.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Bon Appetit maintains a drug‑free workplace.

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