Sr Elec Div Mgr-Customer Engagement - FILLED

for the position brochure

This is your opportunity to thrive on the executive leadership team of an amazing, people-first utility!

• Be an influential part of an incredible publicly owned utility where compassion & accountability sum up this unique
• A utility that respects its customers and their responsibility for the environment and carbon-free
• The opportunity to develop your career and have fun with strategic endeavors such as meeting climate goals to cut greenhouse gas emissions to 40% by 2030 while also ensuring that 60% of retail sales are from eligible renewables by
• To be a part of an amazing leadership team who invites new leaders in and values their
• Join an extremely successful utility that is not‑for‑profit utility and hold themselves to the highest financial

• Silicon Valley Power (SVP)  is a 126‑year‑old California‑based not‑for‑profit municipal electric utility that is owned and operated by the City of Santa Clara.
• SVP provides electricity service to over 59,000 residential and business customers, at rates 34% to 57% below neighboring communities. High‑profile customers include large corporations such as Intel, Applied Materials, Amazon Web Services (AWS), and NVIDIA.
• SVP is the only full‑service, vertically integrated, publicly owned utility in Silicon Valley owning generation, transmission, and distribution assets.
• Beginning in 2018, SVP began providing 100% carbon‑free power to all residential customers. Carbon‑free electricity from Silicon Valley Power consists of 50% large hydroelectric power and 50% eligible renewable energy sources, including solar, wind, geothermal, landfill gas, and small hydroelectric power plants.
• In 2022 SVP was recognized as a Diamond Level Reliable Public Power Provider ((RP3 from American Public Power Association (APPA)) for providing reliable and safe electric service. This shows a demonstrated proficiency in four key disciplines: reliability, safety, workforce development, and system improvement. The Diamond Level is the highest designation that a utility can earn.
• About Silicon Valley Power:
  • History
  • Electric Generation Locations
  • Strategic Plan

• The executive team is strong with great communication skills, where transparency and spearheading innovation is key to their ongoing success.
• The Electric Utility Chief Operating Officer is the ambassador of the They are focused on employees’ success and protecting their unique culture.
• Benefits:
  • 2023 Benefits Summary (Refer to the column for Unit 9, Management Employees)
  • Unclassified Management MOU
  • Silicon Valley Power | Home

The Senior Electric Division Manager – Customer Engagement leads the utility strategy to meet a Carbon Free future while demand continues to grow at 10% per year. This role has primary accountability for providing leadership in the Customer Services division which implements new technology, customer programs, and education initiatives for the City of Santa Clara residents and businesses.

• Overseeing Energy efficiency and income qualified/equity
• Public and fleet electric vehicle (EV) infrastructure development and EV adoption
• Micro‑grid, distributed energy, and battery storage
• Reach code development and building electrification
• Data Center and Key Customer communications and
• Maintain, create, and foresee future customer experiences through the website, social media, print materials, and educational opportunities.

• Demonstrated leadership with work groups with demonstrated ability to develop vision, set priorities, establish goals, and deliver quantifiable results.
• Background in coordination with internal staff and the community on policy-level responses and maximization of customer
• Has led or worked with an internal resource staff and customer engagement team to create a new voluntary large customer renewable program that focuses on energy procurement bundled with environmental attributes emphasizing emissions
• Developed a team with strong analytic skills for developing, analyzing,…