Operations Manager

CAIR San Francisco Bay Area is seeking a highly capable and hands-on Operations Manager to oversee and strengthen the systems that power our growing civil rights organization. This full-time, management-level position is central to ensuring CAIR-SFBA's day-to-day effectiveness and long-term sustainability.

The ideal candidate will bring significant experience in nonprofit operations and staff supervision, with expertise spanning HR, finance, facilities, IT, and compliance. They will be both a strategic thinker and a practical doer—ready to lead organizational change initiatives while also rolling up their sleeves to support everyday needs, from managing budgets and systems to pitching in on office logistics.

Title: Operations Manager

Location: Based in CAIR's Santa Clara office. CAIR staff are currently working a hybrid schedule, with three days in-person and two days remote.

Schedule Type: Full-time. Exempt. Occasional evenings and weekends required

Reporting Relationships: Reports to Executive Director. Oversees Senior Operations Coordinator and Operations Coordinator

Requirements: Must be authorized to work in the United States. Requires travel throughout the Bay Area (vehicle and driver's license required)

Duties & Responsibilities:

• Lead and supervise Operations staff; provide oversight to other teams in managers' absence
• Represent the Executive Director internally and externally when delegated
• Serve on the Management Team by attending regular meetings, advising executives, and advancing strategic plan deliverables
• Cultivate and maintain relationships with community leaders, board, donors, and vendors

• Ensure smooth day-to-day functioning of the organization and facility
• Manage CAIR-SFBA's office building, assets, supplies and equipment, contracts, insurance, permits, pest control, utilities, and renovations
• Oversee logistical needs for flagship programs, including budgets, permits, COIs, and security
• Ensure adequate operational staffing for office and events; manage vendor contracts and records
• Monitor compliance with laws and organizational policies; resolve potential issues proactively
• Lead adoption of new technologies, systems, and processes; maintain operational calendar
• Participate in statewide Operations Committee to align shared processes

• Efficiently manage departmental workflows and optimize inter-departmental communication
• Improve reporting, workflows, inter-departmental communication, and planning systems
• Partner with leadership to develop processes and drive organizational culture shifts
• Oversee staff training budgets, professional development goals, and annual planning sessions
• Anticipate and resolve organizational challenges; implement scalable controls across functions

• Develop and manage annual and departmental budgets with ED, Treasurer, and managers
• Oversee daily financial management, reporting, reserves, accounts, and expense processing
• Coordinate with Bookkeeper, Development staff, and Programs team on audits, fundraising finances, grant budgets, donor services, and sponsor ships
• Manage banking relationships; implement cost-saving measures and optimize resources

• Oversee payroll, benefits, performance management, employee records, policies, and compliance with safety and employment law
• Lead recruitment, hiring, onboarding, and offboarding processes; manage career progression systems and retention strategies
• Collaborate statewide on HR initiatives to enhance engagement and culture

• Direct IT systems and infrastructure, and manage relationships and projects with technology vendors
• Ensure cybersecurity, manage hardware/software upgrades, and integrate emerging tools (including responsible AI)

• Partner with ED and Communications Manager on marketing strategies
• Manage production and final review of internal and external reports

• Support organization-wide planning, communications, and program delivery
• Coordinate logistics for staff, management, and board meetings; annual convenings; and events

Other duties as assigned, dependent on organizational needs and…