Chief of Staff, Global Partners; Director

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is actively seeking a Chief of Staff to join the Global Partner function within the Global Partnerships & Channels Organization (GPC). Reporting directly to the GVP of Global Partnerships
, the Chief of Staff will serve as a strategic partner and force multiplier, driving operational excellence, cross-functional alignment, and execution of high-impact initiatives across the global partnerships organization. This role sits at the intersection of strategy and execution—turning vision into action, aligning leaders around clear priorities, and ensuring we deliver on what matters most.

As Chief of Staff, you will act as a trusted advisor, thought partner, and operational backbone for the GVP and the broader partnerships leadership team. You will lead critical planning processes, drive strategic initiatives end-to-end, and serve as a connective tissue across the organization—bridging communication gaps, unblocking obstacles, and ensuring the right work happens at the right pace.

This role is ideal for a strategic operator who thrives in ambiguity, excels at building relationships across all levels, and possesses the executive presence to represent leadership in high-stakes situations. A combination of exceptional analytical skills, operational rigor, strong communication abilities, and an entrepreneurial mindset will be critical for success.

• Serve as a trusted advisor and thought partner to the GVP of Global Partnerships, providing objective analysis, insights, and recommendations on strategic and tactical matters
• Proactively identify opportunities to increase the GVP's leverage and effectiveness; anticipate needs, surface blind spots, and help prioritize competing demands
• Represent the GVP in meetings, communications, and cross-functional engagements as appropriate; act as delegate and proxy when needed
• Prepare the GVP and leadership team for critical meetings, board presentations, and executive engagements with comprehensive briefing materials and talking points

• Drive the operating model and rhythm of business for the Global Partnerships function, including annual planning, internal QBRs processes, partner QBRs, and business governance cadences
• Own the execution of strategic planning cycles—long-range planning, annual planning, and budget allocation—ensuring alignment across partner GTM motions and geographies
• Establish and track key performance indicators (KPIs) and operational metrics; develop dashboards and reporting mechanisms to provide visibility into organizational health and progress against goals
• Lead resource planning, headcount management, and cost assessment in partnership with Finance and HR

• Drive cross-functional initiatives from conception through execution, partnering with Ops, Marketing, IT, Partner Excellence Group, Geo Alliances, Sales and other teams to achieve shared objectives
• Be tightly connected with other Chief of Staff’s in the organization to help with elite level execution of cross-functional initiatives
• Lead special projects and strategic initiatives that span organizational boundaries, ensuring clear ownership, milestones, and accountability
• Act as the central hub for internal communications, ensuring clarity and alignment across the partnerships organization and with key stakeholders
• Facilitate effective decision-making by synthesizing disparate inputs, identifying critical insights, and driving toward actionable…