Senior Program Manager - NPD

Classification:
Exempt Approved By:
Human Resources

Position

Reports To:

Director of Program Management

• Act as the primary point of contact for external and internal customers, fostering strong relationships and ensuring their needs are integrated into product development activities.
• Gather and analyze customer feedback to guide program priorities, and product design and functionality.
• Regularly communicate program updates, technical solutions, and progress reports to customers and key internal stakeholders.
• Secondary Objective, on non-interference basis, to routinely assess a broader scope of the customer’s organizational hierarchy for decision making and alternate vehicle platforms or programs for new business opportunities.
• Generates periodic, sometimes government TINA compliant, proposals in response to customer RFP’s to address program requirements, overruns, or changes in scope.
• Manage end-to-end technology and product development programs, from concept to commercialization, ensuring alignment with company goals and market demands.
• Coordinate and lead execution of cross-functional teams, including R&D, engineering, operations, quality, supply chain, and finance.
• Develop and maintain detailed project plans, timelines, budgets and risk mitigation strategies.
• New Product Development (NPD):
  • Lead the NPD process, ensuring adherence to stage-gate methodologies and quality standards.
  • Define product specifications, performance metrics, and success criteria in collaboration with stakeholders.
  • Oversee product launches, ensuring seamless transitions from development to production.
• Stakeholder Management:
  • Communicate effectively with internal and external stakeholders, ensuring transparency and alignment throughout the project lifecycle.
  • Resolve conflicts, address challenges, and maintain a collaborative environment.

• Bachelor’s degree in Engineering, Business, or a related field (Master’s preferred).
• 7+ years of experience in program management, product development, or R&D, with a focus on NPD. (PMP Certified a plus)
• Proven track record of managing complex, customer-facing projects in a fast-paced environment.
• Strong technical background and understanding of product development processes.
• Exceptional interpersonal, negotiation, and presentation skills.
• Proficiency in project management tools (e.g., MS Project, Jira) and methodologies (e.g., Agile, Waterfall).

• Strategic thinking and problem-solving.
• Customer-centric mindset with a passion for delivering value.
• Ability to manage multiple priorities and adapt to changing requirements.
• Leadership and team-building skills to inspire and motivate cross-functional teams.
• Ability to handle difficult and sensitive situation, using sound, independent judgment
• Knowledge of budgeting, cost estimating, and fiscal management principles and procedures
• Proficient with standard Microsoft tools, including Word, PowerPoint, Project, Outlook and Excel.