Senior Service & Repair Planner

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Supply Chain Planning

Supply Network Planning

Professional

Santa Clara, California, United States of America

Johnson & Johnson's Surgical Robotics Supply Chain organization is recruiting a Senior Service & Repair Planner, Robotics. The role is a full‑time position located in Santa Clara, CA with an expectation of being in the office 3+ days per week.

The Senior Service & Repair Planner will be accountable for the overall end‑to‑end FRU and Spare Parts planning, alignment and systems in direct support of the business.

This includes SKU/FRU‑level forecasting and trending, identifying supply/demand gap and developing strategies to resolve, maintaining Service Plant master data and working closely with cross functional partners to deliver high customer service levels.

Additional responsibilities include facilitating Service & Repair Demand Review forum and identifying drivers of key performance metrics and action plans to meet/exceed business targets.

This individual must possess creative problem‑solving skills and the ability to exercise a high degree of business judgment and sound reasoning.

The Senior S&R Planner will interact, coordinate and influence regularly with Service/Repair team and cross‑functional partners including SC Planning, Operations, Engineering, Finance and R&D to ensure aligned business decisions are driven and appropriately communicated throughout the organization. This individual will report to the Surgical Robotics Strategy and Plan Leader.

• Develop and deploy servicing/repair planning and inventory management processes and tools to manage capital and re‑usable consumables on‑site, FSLs, Trunk, including Global.
• Partner with service & repair to ensure appropriate inventory and customer service targets.
• Generate forecasts by maintaining and updating the FRU Model as required.
• Maintain Material Master data for service‑related items.
• Process and manage Field Service Engineer (FSE) Field Replaceable Unit (FRU) requests and orders.
• Oversee Return Material Authorizations (RMAs) for FRUs.
• Participate in Global Cycle Counts to ensure accurate inventory records.
• Create and track Repair Orders from initiation to completion.
• Achieve service planning metrics including inventory ($), Slow Moving/Obsolete (SLOB), and customer uptime.
• Responsible for identifying and initiating planning scenarios to drive/support decision making through the process.

• Responsible for communicating business related issues or opportunities to next management level.
• Creates and maintains in‑depth analytical tools to support issue resolution, decision making, and execution oversight.
• Responsible for identifying and driving improvements of the FRU model.
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.
• Performs other duties assigned as needed.
• Build strong collaborative relationships with key stakeholders including Service & Repair, Finance, Engineering and supply chain teams.

• Bachelor’s degree required, advanced degree preferred.

• Required:
  • A minimum of 4 years of experience in supply chain, service operations, or repair planning
  • Proven experience with Service replenishment…