Senior Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The Capgemini team offers extensive career opportunities and provides mentoring and coaching for teammates. This role is an experienced professional with a strong background in software development.

• Lead the onshore support function and operate as the primary point of contact for technology, business teams.
• Manage L3 Production Support, ensuring timely resolution of incidents, defects, and performance issues.
• Coordinate and drive P1/P2 incident calls to resolution with quick-on-your-feet thinking.
• Work with client and offshore teams, ensuring smooth handovers, clear documentation, and 24×7 coverage as required.
• Provide deep technical oversight for Java-based integration systems built on Spring Boot, REST APIs, microservices, and cloud enabled services.
• Review and guide resolution for complex production issues involving APIs, integration flows, authentication/authorization layers, performance bottlenecks, and downstream failures.
• Support minor enhancements, deployment validation, configuration updates, and platform optimization activities.
• Collaborate with architecture, development, Dev Ops, and QA teams for release planning and platform readiness.
• Act as the onshore liaison for all support operations—communicating status, risks, and action plans proactively.

• 10+ years of IT experience with strong exposure to Java technologies.
• Expertise with Java, Spring Boot, REST APIs, microservices, JSON, and integration frameworks.
• Solid understanding of API Gateways, logging/monitoring tools (ELK, Splunk, Dynatrace, etc.), and CI/CD pipelines.
• Oversee and manage the production support operations of a Java Spring Boot-based integration.
• Good experience handling L3 production support teams in a distributed (onshore-offshore) environment.
• Drive end to end service delivery, ensuring platform stability, managing stakeholder expectations, and leading improvement initiatives.

The base compensation range for this role in the posted location is: $86,900 - $203,800.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to:
Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy:
  Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

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