IT Production Support Engineer

Pay & Benefits

PAY: $65-71/hour W2. Our company offers our consultants a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

Hybrid role, onsite work in Santa Clara required 3 times/week. The group does have an oncall rotation that this role will participate in.

W2 Candidates only

• Should have 6+ years in a production support capacity, with strong Java, Microservices, and Mysql troubleshooting skillsskills.
• Will be troubleshooting escalated development issues.

• Deep understanding of the product/application functionality, architecture, and technical components to diagnose complex issues.
• Ability to troubleshoot intricate technical problems across various systems and platforms.
• Proficient in utilizing debugging tools and techniques to identify root causes.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Must have 8+ years of experience in L2 function supporting Order to Cash business function.
• Strong Tools & Scripting knowledge (e.g., Service Now, MySQL, Postman, GSuite etc.,) for troubleshooting & reporting purposes.
• Excellent problem-solving and analytical skills
• Exceptional communication and interpersonal skills to effectively interact with customers and technical teams
• Ability to work under pressure and manage multiple priorities effectively
• Experience in leading and mentoring technical support teams
• Proficiency in ticketing systems and knowledge base tools
• Maintain agreed SLA’s, MTTA and MTTR.
• Required to work in the shift model to provide global and on-call support.

The Fountain Group is a nationwide staffing firm with over 80 Fortune 100-500 clients. Since 2001, TFG has maintained a consistent standard of excellence, and our work is broadly recognized every year through numerous industry performance awards.
Our success is a team effort.

Browse our website for additional information on our company:
The Fountain Group

3407 W Martin Luther King Jr. Dr. Tampa, FL 33607

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy.