Senior Manager, GTM Transformation – Global GTM Transformation

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Global GTM Transformation & M&A team at Service Now helps drive clarity, operational efficiency, and data-informed decision‑making across our global Sales, Customer Success, and Partner ecosystem. As Service Now continues to scale organically and through acquisitions, we are seeking a Senior Manager, GTM Transformation who can balance strategic thinking with hands‑on execution.

This role blends strategic leadership with hands‑on execution and serves as a trusted partner to executive leadership within GTM Sales.

• Translate executive strategy into clearly scoped programs, workplans, and success metrics.

• Conduct research, data analysis, and executive‑ready synthesis on GTM performance, market trends, and sales effectiveness.

• Support strategic initiative owners with modeling, benchmarking, and business case development that inform leadership decisions

• Lead assigned work streams for GTM integration of acquired SaaS businesses under the direction of senior leadership.

• Develop and maintain GTM operating artifacts such as playbooks, process documentation, templates, and dashboards that drive consistency and performance across regions and functions.

• Collaborate closely with GTM Ops, Finance, Product, Analytics, and Enablement to drive priorities and deliverables.

• Support rollout and adoption of new GTM processes, tools, and AI‑enabled workflows.

• Partner with senior GTM leaders to ensure high‑quality deliverables and insights that influence major decisions.

• Build trusted relationships with key cross‑functional partners and drive alignment on shared business objectives

• Champion a culture of execution excellence, continuous improvement, and ownership across the GTM Strategy team

• 7+ years of experience in GTM strategy, or enterprise SaaS environments (combination preferred)

• Strong ability to bridge technical expertise with business priorities, influencing direction and driving adoption

• Experienced in delivering AI‑powered programs from concept through scale, with measurable business impact

• Strong analytical and problem‑solving skills, including experience working with large datasets and building business models

• Excellent communication skills; able to develop executive‑ready materials and influence at all levels.

• High sense of ownership and bias toward action; thrives in fast‑paced, ambiguous environments.

• Collaborative mindset and ability to lead through influence across teams and functions.

• Bachelor’s degree required; MBA or advanced degree a plus.

• Location:
  
  Remote / flexible

For positions in this location, we offer a base pay of $193,000 - $337,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now…