Desktop Support Technician L1
Job in
Santa Clara, Santa Clara County, California, 95053, USA
Listed on 2026-03-01
Listing for:
Covestic Inc
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Systems Administrator, Desktop Support
Job Description & How to Apply Below
Overview
Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.
Responsibilities- IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break/fix on PC and Mac platforms, video conference equipment, printers, phone systems, and general IT hardware/software.
- Monitoring and maintaining computer systems, video conferencing, and networks within the office.
- Follow SOP documentation and escalate issues appropriately to higher-level staff.
- Manage individual workflow and maintain the current ticket queue via the Service Now ticketing system.
- Working closely with the IT support team in Amsterdam to learn and identify issues in the office.
- Mobile support: iOS, Android, Windows Mobile.
- Strong service-oriented mentality.
- Excellent communication/interpersonal skills, ability and willingness to learn and cross-train with other IT staff members required.
- Recent hands-on technical experience with Windows 10, G-suite, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile.
- Basic networking knowledge.
- VPN, network connectivity including 11x, TCP/IP, DHCP.
- Recent experience with remote access and remote-control tools to support remote.
- Not required, but a plus:
Service-Now, JAMFSCCM, Crash Plan, Zoom, Okta, and Ring Central.
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