Vice President - Chief Transformation Officer

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Chief Transformation Officer - Vice President — Executive Platform & Transformation Leader

Locations:
Santa Clara, NYC

We are seeking an accomplished executive–level technology from a $5B+ company to serve as a strategic leader within the Chief Transformation Office. Reporting directly to the GVP of the CTO Organization, this leader will engage C‑suite executives at our largest global customers to elevate awareness of the Service Now Platform and demonstrate, through firsthand operational experience, how breakthrough business outcomes are achieved at scale.

NOTE:
The ideal candidate is a former CIO, CTO, or senior enterprise technology leader who has served as an executive operator and transformation leader and owning and operating large scale platforms as part of their remit, ideally and preferably, including Service Now as a part of their scope. We are seeking deep transformation expertise, long-term operational perspectives, and the ability to articulate platform-driven value creation to other industry leaders.

In this highly visible, externally facing executive role, you will:

• Serve as a trusted advisor to Fortune 500 C‑suite leaders, empathetically translating your own operational experience into clear, actionable strategies for enterprise transformation.

• Lead high impact conversations that illuminate how the Service Now AI Platform enables large-scale, measurable business outcomes.

• Partner with customer CXOs to develop and refine their transformation strategies, frameworks, and modernization roadmaps.

• Champion the customer by marshalling resources across Sales, GTM, Product, and Partner organizations to elevate value across the customer lifecycle.

• Advise internal executives across Strategy, Sales, and the broader leadership ecosystem to shape product direction, GTM strategy, and global field enablement.

• Establish and elevate industry thought leadership by creating frameworks, narratives, and methodologies that help strategic customers accelerate their transformations.

• Lead executive level field marketing activities including CXO round tables, keynote engagements, and strategic events that expand our platform impact and extend our influence in target markets.

• Accelerate strategic sales cycles by aligning transformation opportunity with customer priorities and executive sponsorship.

• Influence prospective customer pipelines by articulating platform vision and demonstrating operational excellence through your own experiences.

To be successful in this role, you will have:

• 20+ years of senior leadership experience guiding large‑scale, modern technology organizations and delivering transformational business outcomes.

• Prior experience as a C‑level or large‑scale VP/SVP level technology leader, ideally with direct e2e accountability for enterprise platform operations, including security, risk, delivery and user adoption.

• Deep knowledge and practical expertise in the Service Now and/or competitor ecosystem, including emerging AI technologies.

• Proven success leading complex, enterprise-wide transformation initiatives.

• Experience leveraging AI-driven tools, insights, and automation to enhance workflows, decision making, and operational performance.

• Strong understanding of SaaS/PaaS operating models and modern AI enabled platforms.