Product Manager​/Business Solutions Analyst

We are a national staffing firm and are currently seeking a Product Manager/ Business Solutions Analyst for a prominent client of ours. This position is located in Santa Clara, CA
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• Owning the delivery and quality of product specifications including product requirements, project epics, and user stories.
• Own product backlogs to drive continuous improvements and product capabilities and features.
• Serve as a bridge among functions – business, R&D, IT Architecture, engineering, QA – ensuring seamless product development. Collaborate closely with engineering teams throughout the product life cycle.
• Act as a domain expert and go-to leader within the organization.
• Analyze case trends and engineering escalations to identify patterns, prioritize fixes, and influence the product backlog.

• Pay: $63- $66/hr to Start
• 11-month assignment on W2 with a possibility for extension based on performance and budget
• Hybrid – 3 days onsite required

• 5+ years of product management or Business solution analysis experience in technology or IT CX
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field with focus on Customer support and success, entitlement management, and consumption management
• Experience in or more of the following areas is a must:
  Entitlement management systems, subscription lifecycle management, usage tracking and metering, Customer support and success
• Working knowledge of billing models, integration with CRM, ERP, and billing systems.
• Strong technical background with understanding and/or hands on experience in software development, databases and SQL, cloud platforms, programming languages, and Microservices
• Excellent communication and presentation skills, with the ability to effectively articulate progress to diverse audiences
• Proficiency in Agile/Scrum methodologies, with experience leading sprint planning, daily stand-ups, and retrospectives
• Must be local to the SF Bay area to be onsite

Our company offers our contractors a suite of benefits after a qualification period including health, vision, dental, life and disability insurance.

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