ServiceNow Lead

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Ability to lead and own Service Now for global enterprise

• Dynamic Thought & People Leadership Skills... confident in ability to build awareness and generate "buy-in" with executives across other business units

• 15+ years of experience in Information Systems and Technology including an understanding of Service and Business Processes

Secondary Skills - Nice to Have

• Design
• Workflow
• Cloud
• Service desk
• Service management

Job Description

• Experience influencing stakeholders across the organization
• Experience with large companies 7000+ emp
• Experience working in a multicultural, international organization
• Excellent written/verbal communication and presentation skills
• Strong organizational, consultative, and conflict resolution skills
• Good analytical skills, detail oriented, ability to effectively listen to and resolve customer issues
• Good business acumen, ability to understand end to end business processes and work in a global environment
• Solid teamwork and interpersonal skills to work well on cross-functional teams and at all levels of an organization
• Relevance competency certification and education

Additional Skills & Qualifications

• Drive the service and cloud platform vision across IT and the business
• Manage and analyze business requirements / processes and define the right solutions
• Evaluate system integration considerations to determine appropriate technology solutions.
• Design, configure/code, tests and documents solutions based on user/business requirements.
• Ensure SNOW platform is highly available, up to date and with high data quality
• Continuously seeks ways to improve customer experience and users experience from SNOW platform
• Explore ways to expand and integrate SNOW platform for new services
• Integrate / maintain robust operation and project management processes
• Follow up with stakeholders as needed
• Employee Value Proposition (EVP)
• Highly influential role aligned to a massive global instance of Service Now, a company fully invested in continuing the growth & utilization of the platform, and backing to create, design, build, implement, and lead the world's premier Service Management suite