Technical Program Manager

Job Description

Pay Range: $55hr - $60hr

• Lead multiple, concurrent, large and complex programs or projects
• Lead the planning, execution, and monitoring of Customer site IT infrastructure
• Develop project plans along with agreed upon timelines, provide cost estimations, procure IT assets required for the infrastructure programs, guide implementation or deployment of IT assets on site, track timelines, ensure thorough UAT is conducted at the site and do spot tests as TPM, provide hyper care with all functional teams and resolve UAT issues, and ensure adherence to project objectives
• Work with project owners to identify project scope, define success criteria, build and manage project budget, and outline resource requirements
• Identify & manage multi-functional dependencies
• Main responsibilities include collaborating with the real estate and facilities leadership group within the region, coordinating with various IT teams such as network active, network passive, storage, compute, end-user support & A/V, procuring required IT assets for all functions and participating in the setup and management of labs and infrastructure at different sites across North America
• Communicate with stakeholders regularly to manage expectations and to provide project updates on scope, budget, and velocity
• Involve project steering committee for guidance and key decisions
• Provide quality status reports consistently
• Interact and collaborate with multi-functional teams and different org levels
• Bachelor’s degree in computer science or other related technical subject area (or equivalent experience)
• 12-15 years of IT experience. 10+ years of Technical Program Management experience in successfully leading IT Infrastructure programs in a fast paced, multi-faceted, enterprise environment
• Ability to drive large transformation programs at scale & behave as an owner
• Collaborate with internal teams, external vendors, and business partners to gather requirements, address concerns, and ensure alignment with project objective
• Champion effective communication and lead collaborator expectations throughout the project lifecycle
• Agile execution expertise a must. Use of Atlassian tools such as Jira and / or Jira Align is a must
• Proven track record of delivering solutions when needed, while navigating a fast-paced environment with frequent shift in priorities.
• Strong communication skills both written and verbal/presentations. Ability to bridge from high-level objectives to project details and vice-versa. Ability to produce good Status Reports on a weekly and monthly basis.
• Ability to engage with IT & business leaders to unblock/advance projects as needed. Strong stakeholder management skills are required
• Willingness to work with distributed team members across different time zones
• Ability to work with AI tools such as:
  Co-pilot, Gemini, Chat GPT, Perplexity, Cursor, etc.