VP, Product Mgmt- AI Application Development Platform

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today – Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

As Vice President of Product Management for the AI Application Development Platform within the Creator App Engine Business Unit-a strategic growth area in Service Now’s AI Platform group-you will play a critical role in shaping and driving product strategy, fostering innovation, and ensuring effective execution. In this capacity, you will empower Builders and Developers, known as “Creators,” to build, manage, and deploy enterprise-grade AI applications and intelligent agents on the Service Now platform.

Your leadership will be vital in making advanced AI capabilities accessible to employees across all technical backgrounds for our customers and their employees. By championing an inclusive and innovative product portfolio offering, you will help accelerate business transformation and enable rapid innovation at scale throughout the organization, empowering every employee to automate their work.

• Define and execute product strategy for the Creator persona of builders and developers, aligning with Service Now’s vision and growth objectives.
• Lead, mentor, and develop a team of Product Management leaders.
• Inspire and collaborate with cross-functional teams, including Design, Research, Engineering, and GTM Solutions, to deliver on the product roadmap.
• Drive innovation by identifying market trends and new product opportunities.
• Develop a deep understanding of customer needs to inform product requirements and drive adoption.
• Manage and prioritize product backlogs, assess technical feasibility, and make strategic trade-offs including monetization levers.
• Provide leadership and guidance to product teams, ensuring successful execution from strategy to delivery.
• Collaborate closely with engineering partners to solve complex system interdependencies and build scalable solutions for both internal and customer-facing applications.

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• 15+ years of experience in product management, including at least 8 years in leadership roles.
• Strong understanding of enterprise software, technical architecture, developer products, and SaaS/PaaS platform monetization models.
• Proven track record of managing, developing, and guiding high-performing teams.
• Deep technical knowledge and experience working with engineering teams; prior individual contributor engineering roles are a plus.
• Strong customer focus, with the ability to translate customer needs into product requirements and drive user adoption using analytical systems.
• Excellent communication and presentation skills, with the ability to influence and build consensus across diverse teams and stakeholders.
• Experience thriving in fast-paced, dynamic environments and adapting quickly to change.
• Bachelor’s degree in computer science, engineering, or related discipline.

• Experience in agent-driven innovations and enterprise-grade AI application development.
• Demonstrated ability to lead product strategy and execution in large-scale, high-growth organizations.
• Familiarity with vibe coding and low-code/no-code development experiences.
• MBA will be a plus

For positions in this location, we offer a base pay of $274,100 – $465,900, plus equity (when applicable), variable/incentive compensation…