Servicenow Consultant

Overview

JOB TITLE: Lead Service Now Consultant.

6 month contract Remote.

Open to C2C? Yes.

Any citizenship restrictions? USC or GCH ONLY.

COMPENSATION:

ABOUT THE ROLE: Service Now Consultant to support the implementation of the Service Now platform. The ideal candidate will be responsible for configuring, customizing, and developing Service Now applications to meet business requirements. This role requires hands-on experience with Service Now modules, scripting, integrations, and UI customizations. The developer will work closely with the Service Now Architect and stakeholders to deliver a scalable and efficient solution.

Duties and Responsibilities:

• Lead ITAM TC who is an expert with SAM to support workshop sessions, demo solution, refine stories, configure solutions and provide advisory support.
• Lead the technical design and implementation of Service Now SAM.
• Translate business requirements into scalable technical solutions.
• Provide technical oversight and guidance to the implementation team.
• Ensure adherence to Service Now platform standards and customer security policies.
• Troubleshoot issues and support UAT and go-live activities.
• Collaborate with business consultants to align technical work with process goals.
• Participate in Agile ceremonies and support sprint deliverables.
• Deliver documentation and support knowledge transfer.
• Assist in functional and technical workshops to gather business requirements.
• Develop user stories and technical documentation.
• Collaborate with architect to define technical design, security roles, and governance frameworks.
• Knowledge Management:
  Configure the knowledge base, approval workflows, and knowledge categories.
• Incident Management:
  Develop incident workflows, SLA configurations, major incident management, and VIP user handling.
• Service Request Management:
  Create order guides, request fulfillment workflows, notifications, and SLA logic.
• Agent Workspace:
  Customize role-based landing pages, Agent Assist, and contextual sidebar features.
• Data Migration:
  Assist in data mapping, migration execution, and validation efforts.
• Develop UI Policies, Business Rules, Client Scripts, Flow Designer workflows, and Script Includes.
• Utilize Glide API and JavaScript for automation and process optimization.
• Support advanced Work Assignment configurations for ticket routing.
• Support UAT testing, remediation, and retesting.
• Support the creation of technical documentation and user training materials.
• Assist with Go-Live activities, including final configuration reviews and production deployment.
• Provide post-Go-Live support and implement patches or minor enhancements as needed.

Service Now Certifications Mandatory.