VP, Horizontal Solutions GTM - Americas Strategic Leader

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Service Now is seeking an exceptional GTM Strategic Leader - as VP of Americas Horizontal Solutions GTM and an architect of transformative growth and a catalyst for innovation—spanning across the Service Now Americas portfolio who will propel our growing double digits today to new heights. This portfolio spans IT, Risk and Security, Platform, Shared Services and Global Employee Experience. The successful candidate will seamlessly blend visionary strategic foresight, ability to influence large businesses and cross-functionally at scale to help our biggest region accelerate.

This individual will advise the Americas President and his leadership team and provide the customer / geo feedback loop to the Global teams for accelerated scale and impact. This role requires deep expertise in regional sales, orchestrating cross-functional strategies, driving enterprise-wide alignment, and leading large-scale transformations. Success will be measured by the ability to generate a robust pipeline, ensure comprehensive coverage, and consistently surpass global NNACV targets.

The ideal leader is a dynamic, influential operator—skilled at carrying quota for large businesses and geos, engaging CXOs, shaping strategic direction, and influencing senior leadership cross-functionally to ensure customer-centric execution. This executive will thrive in complexity, expertly manage diverse portfolios, and deliver impactful change at scale.

Serves as accountable global node for Geo on Horizontal Solutions GTM expertise and end-to-end thinking and in tight partnership with Solution Sales leader, sharing best practices, strategies and key wins stories to help drive Geo growth, bringing Geo feedback back to Global and providing guidance to Persona-based GTM ICs. Horizontal Solutions lead will bring “voice of field / customer” back in the GTM and BU engine as well as guide and support enablement strategies and execution in Geo.

This role will identify strategic gaps against target achievements and advocate any risks while making recommendations to Geo / Global leadership to bridge.

Reporting directly to the GVP, Horizontal Solutions, this role is a cornerstone of the Horizontal Solution leadership team, entrusted with shaping Service Now’s future trajectory and driving sustained market leadership.

• Strategic Leadership:
  Amplify, integrate and execute the GTM strategy across our Service Now portfolio—ensuring alignment with corporate objectives and geo dynamics leading to elite Geo execution.

• Collaborative Partnerships:
  Forge and deepen strategic alliances, notably with the Americas Leadership team, and across Service Now GTM teams driving sales excellence.

• Innovation & Transformation:
  Be the Geo voice in Geo to amplify, connect GTM end to end execution to accelerate and growth

• Enterprise Alignment:
  Partner with Geo, Horizontal GTM teams, Account, Industry, Solution, Marketing, Customer Excellence, Partners, and Analytics leaders to create clarity, synchronize execution, and maximize impact.

• Executive Engagement:
  Cultivate and sponsor high-level relationships with CXOs across our Horizontal Solutions portfolio at leading global enterprises.

• Customer-Centricity:
  Champion a culture where customer feedback directly informs product and GTM decisions, embedding customer-centricity at every level.

• Operational Excellence:
  Drive cross-functional alignment and amplification across GTM motions—driving elite execution

• Enablement & Growth:
  Advise on innovative enablement strategies to upskill sales and GTM teams, fostering a…