Sr. Manager, Product Design, Technology Workflows

Overview

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Team & Role

At Service Now, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.

This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At Service Now, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.

Learn more about our team here

• Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology

• Oversee a portfolio of products in Technology Workflows, while acting as a mentor & manager to subordinates

• Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps

• Work with your peers to ensure a unified and cohesive experience across the Service Now ecosystem

• Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans

• Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others

• Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions

• Oversee your team's work: detailed mockups, prototypes and behavior specifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• 4+ years of experience managing people and/or leading design teams

• 9+ years of experience in UX Design and/or Interaction Design field

• Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands

• An inspiring portfolio representing the process you follow to build insanely great experiences

• Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team

• Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment

• Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos

• BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields

• Experience participating in the complete product development lifecycle of web and/or software applications.

• Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $187,600 - $328,300, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base…