Director, Portfolio Management - Information Systems

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Digital Technology:
We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate Service Now’s journey to become the defining enterprise software company of the 21st century.

And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in Service Now Digital Technology, you work for them.

Come join the Digital Technology IT Portfolio Management Office (PMO) team and work with a talented group of portfolio strategists and program managers Service Now transformation programs. This team is responsible for driving, through best-in-class portfolio and program management, enterprise initiatives that enable Service Now Sales, Marketing, Services and Channel businesses with advanced technology and analytics. As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge strategies, technologies and products to market.

We are truly a team, supporting each other and celebrating our successes! This position reports to the VP, Portfolio Management Office.

• Strategic alignment and execution – Provide strategic advice and support to DT leadership, ensuring all initiatives align with and support the company's overall mission and long-term business goals.
• Portfolio governance – Guide the process for evaluating, prioritizing, and approving new initiatives, and maintain the overall portfolio roadmap.
• Financial and resource management – Oversee capital planning, budget allocation, and resource management to ensure investments deliver maximum business value and ROI.
• Process and methodology development – Establish and maintain standard project management methodologies, governance structures, and best practices across the organization
• Performance monitoring – Track and report on portfolio performance, key performance indicators (KPIs), and other metrics to guide data-enabled outcomes for the executive team
• Risk and change management – Manage and elevate portfolio-level risks and obstacles that could impact strategic initiatives.
• Stakeholder management – Act as a strategic advisor to executives, providing guidance on investments and reporting on portfolio status, risks, and issues.
• Team administration – Direct, mentor, and develop PMO team members, including project and portfolio owners, to build organizational capability.

Required skills and experience

• 15 years of portfolio and program/project experience, including work in a cross-functional PMO setting
• Portfolio and program experience in a large (ideally global) Enterprise Tech or Global Enterprise setting
• Proven experience guiding teams and influencing stakeholders at an executive level.
• Deep understanding of portfolio, program and project management concepts, methodologies, and best practices.
• Ability to develop and implement functional strategies and policies that support the PMO's vision.
• Experience with capital planning, budget management, and financial reviews for large-scale initiatives.
• Strong ability to communicate effectively and build relationships with various departments and principals

• Priority given to those with relevant certifications in project…