Firmware Triage Lead

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.

You will be the central owner and analytical leader for the firmware triage process, ensuring the swift and accurate resolution of complex, deep-level storage issues across our industry-leading product lines. This is a critical technical leadership position where your primary mission is to drive product quality improvements by leading root‑cause identification, coordinating cross‑functional engineering efforts, and delivering data‑driven insights to executive stakeholders.

You will bridge advanced technical debugging with operational excellence to safeguard our customer experience.

• Own the end‑to‑end triage workflow: define, manage, and optimize the daily triage process, prioritizing, assigning, and tracking all incoming firmware defects within the Direct Flash Module (DFM) and SSD layers.
• Drive failure analysis and RCA: lead the technical investigation into critical firmware failures, using expertise in embedded systems, NAND flash characteristics, and debugging tools to identify fundamental root causes and ensure effective fixes.
• Synthesize and present product quality insights: design, maintain, and leverage Jira dashboards and analytics platforms to transform raw defect data into actionable reports, communicating product health, key quality trends, and risk exposure to engineering and product leadership.
• Streamline engineering feedback loops: apply expertise in CI/CD systems (e.g., Jenkins) and scripting (Python) to automate issue reproduction, failure injection, and the feedback process between triage, development, and validation, accelerating time‑to‑resolution.
• Influence product improvement: collaborate with Engineering Managers to refine triage priorities based on customer impact and business needs, and propose systemic process and technical improvements to prevent recurrence of critical failures.

• Domain expertise in storage firmware: in‑depth technical knowledge of SSD technology, NAND flash media characteristics, and the Flash Translation Layer (FTL) within embedded storage systems.
• Advanced debugging and root cause analysis: proficient ability to conduct deep technical failure analysis using standard embedded debugging tools, event logs, and crash dumps.
• Technical process leadership: proven track record of leading, managing, and optimizing a complex technical triage or debug process across geographically distributed engineering teams.
• Data and analytics fluency: expert capability in using analytics platforms (e.g., Jira filters/dashboards) to process large datasets, extract meaningful quality metrics, and drive data‑informed decisions.
• Scripting for automation: solid experience with Python or similar scripting languages to develop tools for issue reproduction, test automation, and efficient data analysis.

This role gives you the opportunity to become the analytical heart of our storage engineering organization, directly influencing the quality and reliability of products trusted by the world's leading companies. Your impact will be visible, immediate, and crucial to our continued success.

Are you ready to own the process and drive the insights that keep our cutting‑edge storage products operating at peak performance?

#LI-ONSITE

• Pure Innovation:
  We celebrate those who think critically, take on challenges, and aspire to be trailblazers.
• Pure Growth:
  We give you the space and support to grow with us and contribute to something meaningful. We are named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennia ls™, and certified as a Great Place to Work®!
• Pure Team:
  We build each other up and set aside ego for the greater good.
• Flexible time off, wellness resources, and company‑sponsored team events.