Senior Director, IT Product Management; GTM and CX Products

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution.

From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEX Benefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Your Career

We are seeking a visionary and hands‑on Sr Director, GTM and CX to lead the strategic direction and architectural design of our Go‑To‑Market (GTM), with a strong emphasis on a process/data‑first mindset. This role reports to the SVP of IT Applications. First principles‑based thinking will be crucial for dissecting complex challenges and architecting innovative solutions. The ideal candidate is a deep functional expert with a passion for innovation and a proven track record in leveraging data and applications across GTM and partner ecosystems.

You will be instrumental in reimagining our Ecosystem processes through a data and AI‑first lens.

Your Impact

In this role, you will contribute a deep knowledge of product development strategy to align teams around a vision that unlocks value and scales for dynamic Go‑to‑Market teams across the customer lifecycle. You will translate strategic foresight into actionable plans, using strong analytical skills to influence cross‑functional teams and drive the product vision for Salesforce and our go‑to‑market systems. This position requires both strategic thinking for future growth and tactical execution for short‑term goals.

You will be responsible for data quality across the Ecosystem process workflow and will bring in guardrails to ensure the right processes are in place to capture the right data.

Key responsibilities include:

• Strategic Vision &
  
  Roadmap:
  
  Defining and driving the strategic direction, vision, and priorities for AI applications and features for Ecosystem applications. This involves orchestrating a multi‑year AI product roadmap in partnership with executive leadership, development teams, and business stakeholders.
• Product Lifecycle Management: Managing the full product lifecycle—from ideation through launch and ongoing enhancements—by collaborating closely with cross‑functional teams. This includes balancing the delivery of new AI features with enhancement requests based on customer feedback, usability insights, and market trends.
• System Process Architecture
  :
  Lead with process‑driven architecture in the Ecosystem application process. Responsible for reducing friction while transforming the data logic and capture at the source.

• Define and Execute Partner Applications Strategy: Develop and implement strategies for the Applications…