Manager, Network Service Delivery and Operations Support

Manager, Network Service Delivery and Operations Support page is loaded## Manager, Network Service Delivery and Operations Support locations:
US, CA, Santa Claratime type:
Full time posted on:
Posted Yesterday job requisition :
JR2004947

NVIDIA has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world.

Doing what’s never been done before takes vision, innovation, and the world’s best talent. As an NVIDIAN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join the team and see how you can make a lasting impact on the world.

To support our global network infrastructure, NVIDIA is searching for a highly motivated and process-driven Telecom Service Delivery and Operations Support Manager. The successful candidate will ensure the seamless delivery and operational excellence of our global telecom services.
** What you’ll be doing:
*** Service Delivery Management:
Oversee and manage the delivery performance of global telecom and colocation vendors, ensuring services (DIA, IP transit, peering, POP, waves, MPLS, SD-WAN, professional services, cross connects, colo, etc.) are delivered on time and meet specifications.
* Field Operations Coordination:
Partner with field operations teams responsible for receiving and installing telecom services, ensuring smooth execution and alignment to timelines.
* Partner

Collaboration:

Work closely with Technical Program Managers (TPMs), Operations teams, and other internal partners to deliver accurate delivery timelines, maintain precise data, and ensure comprehensive record-keeping.
* Proactive Issue Resolution:
Recognize potential delivery delays, proactively propose interim solutions to maintain service continuity, and raise critical issues as needed.
* Additive Procurement Support:
Identify requirements for additive telecom services related to primary deliveries, obtain quotes from vendors, validate with procurement leads, and implement orders.
* Service Transition Management:
Handle data tracking and coordination for disconnecting legacy services when migrating to new solutions, minimizing disruption and cost.
* Operational Excellence:
Work with outage escalations, manage responses to chronic outages, and assist in developing strategies for replacing vendors, including in situations like bankruptcies.
* Vendor Performance and RCA:
Support root cause analysis (RCA) efforts with vendors to ensure they identify and rectify failures in accordance with contractual obligations and SLAs.
* Reporting and Planning:
Provide regular reports on service delivery performance, operational issues, and vendor management. Assist in planning efforts to ensure network services are prepared for growth and can adapt to changing business needs.
* Inventory and Contract Management:
Assist in tracking inventory of circuits, services, locations, and associated contracts and SLAs.
** What we need to see:
*** Bachelor’s degree in a business or technical field, or equivalent experience.
* 8+ years of overall relevant experience, preferably in a fast-growing global technology company, with a significant focus on telecom service delivery and vendor operations.
* 2+ years of leadership experience.
* Demonstrable experience in managing the delivery and operational aspects of a diverse range of telecom carrier services and technologies globally, including:
Transport (Dark Fiber, MPLS, EPL, SD-WAN, Wavelengths), Internet Services (IP Transit, DIA, Peering, IX), and Colocation services.
* Strong understanding of Point of Presence (POP) environments, dark fiber, long haul, and metro network systems.
* Experience with telecom contracts, Service Level Agreements (SLAs), and managing vendor performance against these.
* Solid project management skills with the ability to manage multiple concurrent service deliveries and…