Customer Support Engineer - Lab Informatics and Chromatography

Position: Customer Support Engineer (m/f/d) - Lab Informatics and Chromatography
locations:
Switzerland-Remote Location-Lausanne:
Option to Work Remote in Switzerland##
** Job Description
** Agilent Technologies -- we stand for high-tech, laboratory expertise and internationality. As a global company headquartered in Santa Clara (California/USA), the heart of Silicon Valley, we provide instruments, software, services and consumables for the entire analytical laboratory workflow.

Every day, Agilent
** Customer Support Engineer (f/m/d)
** helps our customers in
** Switzerland
* * to solve issues that enable scientists to make discoveries that improve the quality of life. Through our work, we deliver insights and provide the support that keeps labs running smoothly and more efficiently.

We are seeking a person who is keen to continuously learn and the desire to understand and solve customer problems by delivering high-level customer service, to drive and build customer success.
** Overview of the Role
** This role entails
** providing hands-on technical support
** to our customers and colleagues across pharmaceutical, energy, research and development, environmental and biomedical.
** Working on-site at a variety of labs in Switzerland
** and support the customers with product solutions across
** Chromatography and Lab Informatics**
* ** Install and optimize
** hardware/software/network products. Perform
** maintenance
* * and repairs,
** diagnose and resolve
** product performance issues, and provide an end-to-end solution. Additionally, implement
** fully coordinated solutions**, which may include peripherals, communications, operating systems, and applications software
* Ensure customer satisfaction by
** guiding and training
** users on preventive maintenance and configurations, as well as how to optimally use high-end features of Agilent's systems and software to their advantage
* ** Work with the sales team to deliver tailored one-to-one consulting
** related to the customer's specific needs
* Regular participation in high-quality training courses and remain on the latest technical level of our hardware and software products

We are dedicated to fostering a healthy work environment that inspires teamwork and innovation in a global scientific community. A place where everyone can achieve their potential, with a team that aims high, in a company that supports a flexible working environment with your well-being in mind.  Hear about our thoughtful culture, our work, and what we love about our company.##

##
** Qualifications
* * An academic
** degree in science or engineering or informatic**, including but not limited to chemistry, analytical chemistry, biochemistry, biotechnology, or similar.

Good knowledge/experience in analytical techniques and method development in a similar position or as an End-user, as well a good knowledge of clients-server systems.

Have user experience in instrument data analysis software, and problem-solving skills, particularly for fixing, applications support, and/or general instrument maintenance.

The role is
** primarily remote**, with
** occasional in-person customer visits** (approximately 30% travel); therefore, a valid driver’s
** license
* * and access to a reliable vehicle are considered an
** asset**.
** Apart from these more technical skills, we are also looking for:
*** a strong drive to learn and expand your skills, enjoy working remotely, whilst engaging and visiting customers on-site
* excellent written and verbal communication skills in French and English, German is a plus and the ability to coordinate and prioritize efficiently
* Strong attention to detail and processes, ensuring compliance with Agilent's Quality standards, ability to handle customer expectations, and balance customer requirements with business needs
*
* What we offer:

** The role is
** primarily remote**, with
** occasional in-person customer visits** (approximately
** 30% travel**); therefore, a valid driver’s license and access to a reliable vehicle are considered an asset.

We will ensure you get all the
** training and development opportunities
** you need to become the best in your field, including learning about new applications and workflows in Agilent-s innovative demo facility.

Agilent…