Global Service Delivery Manager

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This range is provided by HCLTech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$97,000.00/yr - $/yr

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Job Title: Senior Service Delivery Manager

Employment Type: Full-time / Contract (as applicable)

We are seeking a dynamic and experienced Senior Service Delivery Manager with deep expertise in cloud technologies and agile delivery models. The ideal candidate will lead service delivery operations across cloud platforms, drive continuous improvement, and manage squad-based P&L responsibilities. This role demands strong leadership, technical acumen, and stakeholder management skills.

• Lead and manage cross‑functional delivery teams to ensure high‑quality service outcomes.
• Oversee Service Delivery & Operations Management across cloud platforms.
• Define and maintain SLAs, OLAs, and KPIs for cloud services.
• Collaborate with Engineering, Dev Ops, Security, and other teams to optimize performance and reliability.
• Drive continuous improvement initiatives to enhance service quality and operational efficiency.
• Manage escalations and high‑pressure situations with effective problem‑solving and decision‑making.
• Ensure effective communication and stakeholder engagement across all levels.
• Own and manage Squad‑based P&L, ensuring financial accountability and resource optimization.

• Proven expertise in at least two cloud platforms: AWS, Azure, or GCP.
• Strong understanding of cloud security, compliance, and cost optimization strategies.
• Experience with Agile delivery models and Agile Service Management tools such as Jira.
• Knowledge of Dev Ops practices, automation, and CI/CD pipelines.
• Excellent leadership, analytical, and organizational skills.
• Strong verbal and written communication abilities.

• Certifications in AWS, Azure, or GCP.
• Experience in managing hybrid cloud environments.
• Familiarity with ITIL or other service management frameworks.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to  for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance‑based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program;

401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need‑based leave with no designated number of leave days per year); and 10 paid holidays per year.