Sr IT Executive Support Administrator

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.

As an Executive Support Administrator, you will be a vital member of our Executive Support Team, providing top-tier technical troubleshooting and resolution for all computer, hardware, and software issues for our executive staff, both local and remote. Your exceptional multitasking abilities and expert communication skills will be critical in managing and resolving all tickets and projects, all while maintaining the positive, professional, and customer-centric mindset you're known for.

• Deliver "white glove" technical support across a wide range of areas, including user account setup and maintenance, system patching, antivirus, system imaging, break/fix for PC and Mac platforms, video conference equipment, printers/copiers, phone systems, and general IT hardware/software.
• Adhere to Standard Operating Procedure (SOP) documentation and expertly elevate issues to higher-level staff when appropriate.
• Efficiently manage your individual workflow and maintain a current ticket queue using our IT ticketing system.
• Provide comprehensive mobile support for both iOS and Android devices.
• Cultivate and maintain productive, professional relationships with our user base, especially our VIPs.
• Offer critical IT support for large company meetings, including full audio-visual operational functions and support.
• Participate in an on-call rotation to address escalated requests outside of standard business hours.
• Lead impactful projects that enhance the technical capabilities of our executives and their support staff.

• 5+ years of experience providing executive support in large companies with a Bachelor's degree in relevant fields.
• A strong service-oriented mentality is essential, coupled with excellent communication and interpersonal skills.
• Ability and willingness to learn and cross-train with other IT staff members are required.
• Recent hands-on technical experience with:
  • Windows and macOS operating systems.
  • Microsoft Office Suite (including Office 365/Exchange) and Google Workspace (G‑Suite).
  • Microsoft Active Directory for user and group management.
  • System imaging, VPN, and fundamental networking concepts, including 802.11x Wi‑Fi.
  • PC and Apple hardware troubleshooting.
  • Mobile device support (iOS and Android).

• Demonstrated proficiency with real-time collaboration tools such as Zoom, Google Meet, Microsoft Teams, Slack, and similar chat platforms.
• Solid understanding of networking technologies and the OSI model.
• Current experience with remote access and remote‑control tools (e.g., MS Remote Desktop) to effectively support remote employees.
• Proven experience supporting large company meetings and working with AV equipment.
• Familiarity with IT service management platforms like Service Now, and deployment/management tools such as Microsoft Deployment Toolkit, JAMF, SCCM, Air Watch, and identity management solutions like Okta.

Working at a high-tech cybersecurity company within Information Technology is a once-in-a-lifetime opportunity. You’ll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks.
We’re connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast‑paced team of people who feel excited by the prospect of a challenge…