Sr. Customer Success Manager, Portworx

Sr. Customer Success Manager, Portworx

Join Pure Storage as a Sr. Customer Success Manager (CSM) focused on the Portworx product line.

We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.

This type of work—work that changes the world—is what the tech industry was founded on. So, if you’re ready to seize the endless opportunities and leave your mark, come join us.

As a Senior Customer Success Manager (CSM), you will serve as a trusted advisor and customer advocate, personalizing the Pure Storage and Portworx experience for our clients. You’ll build strong relationships, manage the end‑to‑end post‑sales journey, and act as a subject matter expert by bridging communication between customers and our internal teams. Your mission will be to ensure successful deployment, drive adoption, and deliver value realization that contributes to renewals and growth.

• Own the overall post‑sales service delivery relationship with key customers, managing everything from onboarding and adoption to escalations and renewals to ensure a seamless and positive experience.
• Develop a deep understanding of your customer’s business priorities, technical environment, and challenges to act as a strategic advisor and align our technology with their business goals.
• Drive growth and satisfaction by delivering monthly and quarterly business reviews, conducting technical demonstrations, and identifying opportunities to expand the customer’s use of Pure Storage and Portworx.
• Act as a primary customer advocate and conduit into various cross‑functional teams, including Sales, Support, Engineering, and Executive leadership, to ensure the customer’s voice is heard and issues are resolved.
• Lead key operational and growth reviews to ensure smooth service delivery, manage risk, and plan for future capacity needs and expansions.

• 3+ years’ experience in customer‑facing, relationship‑management role. Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer (or similar) roles.
• 1+ years experience working with container orchestration technology in an enterprise environment.
• Customer Success Expertise:
  Proven experience in a customer‑facing, relationship‑management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
• Technical Acumen:
  Strong knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud‑native landscape, including public cloud platforms like GCP, AWS, and Azure.
• Exceptional Communication:
  Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non‑technical audiences and effectively present to executives.
• Project Management
  
  Skills:
  
  The ability to manage multiple projects simultaneously, define project urgency, and execute detailed action plans in a fast‑paced environment.
• We are primarily an in‑office environment, therefore, you will be expected to work from the Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.

$163,000—$246,000 USD

Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.

This role may be eligible for incentive pay and/or equity.

There is no Final date to receive applications and we accept applications on an ongoing basis until the job is filled.

• Pure Innovation:
  We celebrate those who think critically, love a challenge and aspire to be trailblazers.
• Pure Growth:
  We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennia ls™ and certified as a Great Place to Work®!
• Pure Team:
  We build each other up and set aside ego for the greater…