Technical Support Engineer

Team Lead @ NLB Services | US IT Recruitment, AI-Driven Recruitment I Resource Planning Expert

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for Service Now partners and customers. This includes developing subject matter expertise within the technical support department. The engineer owns and resolves issues on a daily basis, handling technical cases created by customers seeking help to understand or resolve unexpected behavior or answer technical questions about the Service Now software and platform.

Looking for a driven candidate who can rapidly acquire new skills and knowledge to excel in the role.

English level B2 or above as we will be supporting customers primarily in English.

This is a customer facing role and the weight of customer support and case management element is split. Technical prowess is key, but so is being prepared to serve customers.

• Demonstrated ability to troubleshoot difficult technical issues
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers

• Working knowledge of Service Now Platform
• A fundamental understanding of IT service management and the ITIL business process

• Seniority level:
  Associate
• Employment type:
  
  Contract
• Job function:
  Information Technology
• Industries: IT Services and IT Consulting

Location:

Pleasanton, CA Salary: $–$